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ComplaintsforREVELATION MACHINERY
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
THEY TOOK MY MONEY AND THEN COULD NOT PRODUCE THE MACHINE. THEY SAID A MONTH AGO THEY WOULD REFUND MY MONEY BUT ACCORDING TO THE FINACE COMPANY THE FULL REFUND HAS NOT BEEN RECIEVED. THEY ALSO IGNORE ME WHEN I ASK FOR THE RETURN OF A $195 LOAN INITIATION FEE . THEY DO NOT RETURN MY CALLS OR EMAILS IN A TIMELY MANOR.AND I SEEM TO BE GETTING NO RESULTS AT ALL BUYER BE WAREBusiness response
07/05/2024
Mr. ****** had contacted us interested in purchasing a Used Haas machine and we received funds on May 3, 2024 from his finance company. Our invoice terms reflected that the sale was contingent upon the availability of the machine and we reserved the right to refund should a problem arise. On May 30, 2024, a credit memo was issued for the machine as the original seller of the machine had increased the price to an unreasonable amount. The refund was requested on May 30, 2024 and was issued via ACH on June 4, 2024 directly to the finance company who was scheduled to receive it in their account on June 6, 2024. Our rep reached out to Mr. ****** and explained the situation as well as suggested that he may want to discuss refund options of his loan initiation fee with the finance company directly. For reasons unknown to us, the finance company held the funds and we received an email, after multiple inquiries, on July 2, 2024 informing us that it had all been taken care of.Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.