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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a car and I called two days later with some concerns about the car they pushed it off as not a big deal and then. Less than a month later the motor blew in my car when we called to see if they could give us a loaner vehicle while my car was I. The shop they said it was against the law. Which I believe to be false as dealerships have loaners they loan all the time so now because the car was junk when I bought it I am stranded without a vehicle with a 75 year grandma who has heart issues and could have to be taken to er at any time as well as a 7 year old daughter that has places she needs to be.....Business response
04/24/2023
Sorry for any inconvenience this caused you and your family! We provided and paid for a 6mo/6000mi warranty. Allowed you to test drive the vehicle out of town to make sure your grandma was comfortable getting in/out. You asked for a loaner vehicle while the car gets fixed and are upset that we could not provide one. IL dealer is not allowed to loan a vehicle with a "dealer plate" for an extended period of time. IL "dealer plates" are to be used for the purpose of test driving the vehicle. We feel that we have provided all the assistance that we can offer.Customer response
04/24/2023
Complaint: ********
I am rejecting this response because: I feel like more could be done you could pay the 480 diagnostic fees I had to pay or u could refund the car and take it back
Sincerely,
******** ******Business response
04/24/2023
Again, we are extremely sorry for the inconvenience. However, we regret to inform you that we are unable to offer any refunds as per your request.Customer response
04/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******
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Contact Information
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.