ComplaintsforExtreme Fit

• Initial Complaint

  07/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  We made a purchase online from Extreme Fit's website (9 items/SKUs) on 6/20/24; order #ORDER EF-****** in the amount of $134.91 USD (or $149.91 pre-coupon XFIT10). Purchase was placed on my **** CC.We received email confirmation on 6/21/24 that all items had shipped, *** tracking: 1Z906A60YW40996004. We then received email confirmation that all items had been delivered on 6/28/24. Upon opening the package (that was NOT damaged), we realized we had only received 8 / 9 items ordered/purchased. My husband's "Elite Socks (3-Pairs) 1 Large/XL" ($19.99) were NOT included.On 6/29/24 (1:57am), I emailed EF via the email listed in their confirmation emails **************************************** detailing the *************** order number, etc., anticipating a timely response & for the missing item to be shipped quickly however, none of that happened. I didn't even receive a case #, let alone an apology or correction.I sent a follow up email on 7/2 & 7/3, the last time putting EF on notice that I was going to take our testimony to social media & to the BBB if my attempts continued to go ignored. All we asked for was for the company to acknowledge their error & send my husband's socks that have already been paid for (we cannot dispute the CC purchase since we received some of the order nor was it believed to be actual fraud).Note, in the first email I explained that all email confirmations (order confirmed, shipped, delivered) contained 9 items however, the delivery confirmation included 9 items but, 1 of the items was not an ordered or received item ("4-Pairs: Patterned Novelty Socks If You Can Read This Bring Me Socks 1 Small/Medium"). I pointed this out to EF thinking it may have had something to do with the issue although, that item was incorrectly shown in place of one of MY items, NOT my husband's missing item.The worst part of this is that we love EF's products & intentionally ordered from EF's website, not Amazon (or another 3PL), to give them 100% of our sale.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered an item from Extreme Fit *** on October 25, 2021. I received an email that it was shipped on October 29. The shipping information remains in limbo **** ****************) though I was supposed to receive it **** business days. I have contacted the company via email several times (there is no phone number for customer service) to request a refund or to be resent the item or at least to help me track it down. I received a rather delayed response from Extreme Fit saying they would look into it. After a couple of week with no more reply and no more updated shipping info, I sent an email again and the same customer service rep sent the exact same email again, "Please give us some time to look into this." It was not an expensive item ($9.99) and the standard shipping was $7.99. My order number is ORDER EF-******. I would think the company could easily send me a replacement item or refund me. It is extremely frustrating and I am quite disappointed in the customer service. Thank you.

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