ComplaintsforWeil Foot & Ankle Institute

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to the *********** location (***************************) of Weil Foot and Ankle Institute. I only went two times to that location in 2022, with my last appointment on 9/07/2022. My final statement was dated 3/16/2023 and I had an account balance of $267.42 which was paid in full. On or about March 1, 2024 (one year later than the last statement), I received a bill for $20.24. Approximately one week later, I received another bill for $101.30. When I initially called their **************** to inquire why I received this bill, I was told that was "odd" and someone would get back to me which never occurred. I called again on March 7 and was told that an "audit" was done and it was determined that I owed this. How can I receive a bill 18 months after I was last seen? I have no way of knowing if this is correct. Due to the passage of time, I am requesting this this amount due of $101.30 be adjusted. I don't think a reputable business should send a bill 18 months later and request payment. I paid all my bills in full and I haven't had any appointments with this business in over 18 months. Perhaps their billing policies should be reviewed by the State of Illinois.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a patient of the ************************* Institute, I order orthotics every year with no issues. Picked them up September 25, 2023 this time the orthodics came in and were not the right orthodics the doctor whom I met recently because the physician I was seen there for years moved to a different location told me to try the orthodics the way they are they might still work. I told him they were missing the most important part that I need for me to be able to walk without pain. told him I was not paying for the wrong product he still convinced me to try them and to call him if any issues and he would resolve. Needless to say the next day I wore them I could not walk back home I was in so much pain, the bottom of my foot was tender and soar, Tried them inside the house the same effect. I called the office to let them know I needed to take these orthodics back they are not right. Left messages the week of October 2, the week of October 9, October 16, October 23, November 3, November 13 November 17 this is what I was told each time by *****, ******, ******** "I am sorry you are having problems can I have your name so I can assist you. Oh yes mam ***** the supervisor is taking care of your issue she will call can I have a number where she can reach you and email address" today is November 21 no one has called or emailed. I need to order new ones but need ************************* to reimburse the insurance and my deductible so I can order a pair through new physicians. I returned the orthodics to ************************* back in October no CALLS NO EMAILS I WANT TO BE REIMBURSED.

• Initial Complaint

  07/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I HAD A COUPLE OF IN-PATIENT FOOT ***** PERFORMED BY WEIL FOOT & ANKLE INSTITUTE. MY INSURANCE COMPANY PAID ITS PORTION AND I HAVE BEEN PAYING DOWN THE PATIENT PORTION. MY JANUARY 2023 STATEMENT SHOWED A BALANCE DUE OF $1,507.84. I NOTICED DISCREPANCIES IN THE ***** FOR EXAMPLE, THERE WAS A $600 CHARGE BACK ON THE 1/16/2023 STATEMENT. I QUESTIONED IT BUT DID NOT GET A CLEAR ANSWER AS TO WHY I WAS CHARGED BACK $600. I LET IT GO. SINCE 1/2023, I HAVE BEEN SUBMITTING A $200 PAYMENT PER MONTH. 1/2023 THROUGH 5/2023 I SUBMITTED $1,000.00 IN PAYMENTS. I HAVE BANK STATEMENTS TO SUPPORT THESE PAYMENTS. SINCE 1/2023, THERE HAS BEEN NEW CHARGE BACKS ON THE WEIL FOOT & ANKLE INSTITUTE STATEMENTS WITH NO REASONABLE EXPLANATION. MY JUNE STATEMENT FROM **** STATED THAT I OWE $1,307.84, WHICH MEANS ONLY $200 OF THE $1,000 I SUBMITTED TO THEM IS BEING COUNTED TOWARDS THE BALANCE, $1,507.84, REFLECTED ON THE JANUARY STATEMENT. MY BALANCE DUE SHOULD BE $507.84, WHICH I AM READY TO PAY. I WANT WEIL TO GET THERE ACCOUNTING CORRECT. I HAVE TALKED TO CUSTOMER SERVICE SEVERAL TIMES AND I AM GETTING NOWHERE. I AM SUBMITTING 1/2023 - 5/2023 BANK STATEMENTS AND THE ******************************** STATEMENTS FROM 1/2023 AND 6/2023 WHICH SHOWS CHARGES SINCE 4/2022 TO 7/2022.

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was taken to collections by this company for an unpaid balance. I made several attempts to get an explanation of, what I believed, to be a billing error. I chose this office because it was close to home. That local ************ office closed suddenly. I chose not to purchase the pricey orthopedic inserts offered after my exam and then received a $259 bill. I had a foot X-ray and foot exam. I couldnt reach anyone to answer questions about that amount and to eventually set up a $100 a month pay arrangement. I was always told to call another number but never reaching anyone with answers. While I sat in the lobby for my appointment at the ************ office, I heard a woman make billing related calls to customers. My ************** to me. Finally I got a call from the office, according to caller ID, and she explained it was my high $1000 ded that needed to be satisfied. She said to call a third party to make arrangements. I called that number and was told I had been sent to collections.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of Medical Claim as submitted by Weil ************************* is 8/16/2021 for a toe nail fungus test I was never in the ****** on that date, I am assuming it is either the date Weil submitted the toe nail sample to the lab or when they got the results back I was in the ****** on 8/4/2021 the doctor wanted to sell me toe nail fungus cream I did not purchase the nail fungus cream and glad I didn't because the lab results came back negative for nail fungus the doctor ****** did not call me with the results as they said they would The claim dated 8/16 was submitted by Weil on 11/29 to Blue Shield my insurance carrier I never received an invoice for the claim My Health Equity health reimbursement account automatically paid the claim I disputed the claim with Blue Shield because there were several charges that were the same and just wanted an explanation from the doctors ****** and as to why there were several of the same charges, I never actually spoke to the doctors ****** Blue Shield then paid the claim as well Health Equity and Blue Shield advised me to call Weil for a refund Weil is not agreeing to this, it takes Weil a long time to review matters, I have send them the updated EOB as they requested. When I call the agent on the phone always has to forward a message to someone to get back to me. Weil says on thing, Blue Shield and Health Equity says another but the same thing I am owed a refund Please Help! I need a refund of $668.72, further questions are very welcome, I was trying to get the major details in the information

  Customer response

  04/25/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  A past due of $1,007 was reported by Weil Foot and Ankle Institute to TransUnion on 02/07/22 (also reported to Experian and Equifax). They have placed me for collection with *********** of ****************************. I have no record of owing any money to Weil Foot and Ankle Institute/***********. No detailed notification has been received from either of them. Letter sent to Weil Foot and Ankle Institute/TEK Collect seeking clarification have not been answered. Please remove the negative credit report and withdraw the collection from ****************** TEK Collect.

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