Business ProfileforPeople's National Bank

A bank error (1) was committed by mortgage originator, Eldorado IL branch, **** ******, when hard pulling my credit report following my emphatic instruction not to if there be any reason not to refinance my 3-year old manufactured home. This error caused a second bank error (2) committed by **** ******, same day, when again my credit report hard pulled through Elan Financial Services for a related credit card application to be used in conjunction with my refinancing initiated by **** ******. Following these 2 hard pulls, **** ****** left me a casual voice mail to the effect of; "oops, we don't refinance manufactured homes." Clearly, these two hard pulls the result of **** ******** incompetence of not even knowledgeable PNB does not refinance manufactured homes; nor did he make any attempt to find out prior to proceeding with first hard pull; then, directing me to **** ****** when a second hard pull occurred. In the meantime, the first hard pull has been changed to a soft pull through Informative Research and this claim now closed. The second hard pull through Elan Financial Services (EFS) remains the problem. There is no indication PNB admitted their error in performing a hard pull to my credit report when I'm not even a customer of theirs, a bank error originating with **** ******** false claim that PNB refinances manufactured homes. Clearly, if he was competent at his job, he would have told me PNB does not refinance manufactured homes and I would have immediately been out the door with no reason to hard pull my credit, not once but two times even! THE BANK ERROR LIES IN **** ****** GIVING OUT FALSE INFORMATION TO THIS POTENTIAL CUSTOMER THAT THEN, IMMEDIATELY FOLLOWING, CAUSED TWO HARD PULLS TO MY CREDIT REPORT IN SPITE OF MY INSTRUCTION NOT TO IF NOT ABLE TO REFINANCE, FOR ANY REASON. ANY PERMISSION I GAVE **** ****** TO PROCEED WITH CREDIT CARD APPLICATION WAS DUE **** ******** FALSE INFORMATION PRESENTED ME. I WAS NEVER, NOR NOW, A CUSTOMER OF PNB.