Complaintsfor1st Family Dental of Mount Prospect
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Complaint Details
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Initial Complaint
12/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive been in the dental office for almost 2 years and they cannot get my implants right my wife has been a year and a half with this same problem. She has less teeth now then she when she started with.Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive been with the practice since in 2008. In Sept 2023 I went to ************* where I was fitted for a flipper which really never fit when the dentist sent me to the lab who explained to me the mold was taken wrong. no resolve so on 11-20-23 I went Mount Prospect Office for my cleaning and I told them what happened and I want to get rid of the flipper. So I was given a dental plan now I dont know tooth 35 from 65. I trusted the flipper would be gone so I maxi out my credit card and paid the *******. On the spot so when. I came back the next day and said its too much for me I cant afford it. The front desk said they couldnt give me a refund. I would have to wait a week or two before I could get a refund. I met with the Dr and told him Im so confused but I didnt want to keep wearing the uncomfortable flipper. Then after drilling in my mouth for maybe an hour they then started to do the molding. I was told that the molding was only for the front, not the two back teeth in my mouth. I was so shocked misunderstood all of that I could do is to reach out to *************. I showed them I want this flipper in the trash. Im sending you what I showed them. I wanted a bridge for these four teeth. Im still wearing this partial/flipper I want these teeth bridged which Im sending you the picture of my flipper.Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I went in to get my teeth cleaned, I was forced to get a deep cleaning, the quote was 200 and overall price was about 700 dollars for the whole thing. The first deep cleaning, they said it was 100 dollars after it, the second time I walked in, the balance was about 200, I paid it, before I left. Months later theyre sending me another bill for 250, now some lawyer group wants 350, its like I had no insurance at all or theyre trying to charge me double.Today, I walked into a new dentist, I had two cavities, and I need another deep cleaning, overall quote another 200, 500 in total.Its why I feel, this place is either messing with the billing, or didnt report correctly to the insurance about my condition. Please resolve this by billing me correctly and not talking me to court with your lawyer group, Im just trying to take care of my teeth so I dont lose them or a roof over my head.Business response
02/28/2023
see attachment
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Contact Information
201 E Kensington Rd
Mt Prospect, IL 60056-1223
Business hours
Today,11:00 AM - 7:00 PM
MMonday | 11:00 AM - 7:00 PM |
---|---|
TTuesday | 12:00 PM - 7:00 PM |
WWednesday | 12:00 PM - 7:00 PM |
ThThursday | Closed |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 8:30 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.