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ComplaintsforMavis Tires & Brakes
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Car was so poorly aligned that it damaged my suspension and ruined the tires. Called corporate office and they had me talk to a regional manager ***** that took 6 weeks to tell me that the alignment could not have caused the damage. I have the specs that show otherwise. There is a level of incompetence here and they should pay for the repairs and refund my money for the very poor work they did.Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
11/06/2022 went to get my wheel alignment done at 2pm at mavis tires and breaks at mundelein location, picked up my car after and hour and a half with my car overheating. Called the location to ask them why i pick up my car and it is overheating and they yelled at me, gave me attitude and told me to go to a mechanic. I called their 800 number and talked to a person named ***** who is a regional manager, he was not very helpful and told me that an alignment should not cause a car to overheat and so I explained that I do understand that, but I took a perfectly fine car to the shop and got it back with it overheating to which ***** told me he will find some time today to rewatch the tapes - they have video recordings of the inside of their shop and stated he will let me know if theres anything he could see and will give me a call back after he is done watching the tapes.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.