ComplaintsforSpringbrook Animal Care Center

• Initial Complaint

  05/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own 2 shiba inus. A girl by the name of *************************** stole my dogs. I immediately listed them lost or stolen on the akc website. And akc reunite. I then contacted springbrook. And explained the situation along with providing proof of registration with akc and purchase papers. The veterinarian could not explain how the ownership was transferred with no proof. They only told me that they would not transfer it back. So I asked them that next time the dogs are brought in. That they scan the registration chips. And follow their own protocol. They reassured me that there was note on the account as well as a post it note on the reception desk. Come to find out, the person who stole my dogs had brought them in, and aside from all their reassurances the dogs were not scanned. I called back and spoke to a different vet. Who again reassured me that there is a note on both dogs accounts. And a note at the front desk. And again the dogs were brought in and none were scanned. My dogs have been missing for 7 months. Numerous times I could have gotten my dogs back. When they were brought in. But springbrook is helping this person steal and keep my dogs. They lie to me time and time again. Now I have had to spend thousands of dollars and all the lost time with my dogs.

  Business response

  05/25/2022

  Our hospital has advised this person to take his complaint to the authorities to get the situation sorted out. We do not understand what is true or false in that he has also accompanied the woman he calls a thief when visiting the clinic with the pet and puppies.

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