ComplaintsforDeVry University
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Upon applying to DevRy University, they were initially helpful and followed all my wishes regarding communication preferences. I chose email since that works best for me. However, these last couple weeks have had a lot of personal family medical stuff going on and now I have to move across country. Been communicating to the school through email to get a yes or no question answered but ***************** has been harassing me with phone calls saying no, I need to call. The school coerced me into making me believe they honor your preferences but have done quite the opposite and in a harassing way. I just want to drop school but I believe they are ignoring me just to get my money I feel very very cheated.Business response
05/31/2022
Attached is DeVry's response to ******************** concerns.Initial Complaint
05/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
- This happen while was working on a Bachelors Degree on Database Management 2007 - I paid all my fees every semester and get loans to paid.- They supposed to provide information about the amount owned - I call the school many times trying to get a pay plan for $3000 that I do not even know why I owned this money to this institution - They have not tried to help me or reach out - I do not have an account number but i know for sure if they look for my whole name *********************************** Feb 11, **** - I am an active duty trying to clean my credit score to continue to a reclass to another job in the armyBusiness response
05/31/2022
Attached is DeVry's response to ******************Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up with DeVry in 2018 and finally graduated in 2021. During the course of my attendance I requested several times assistance from my advisor and never received it. I requested to be transferred multiple times due to the incompetence of the advisor and I received the same form new advisor, incompetency. I eventually gave up and simple tried to get answers on my own. Now come graduation they want to force everyone that wants to attend a physical ceremony to attend in *******. When signing up I was promised a ceremony in my local university location of Long Beach. Graduation from university is one of the biggest steps in my life and my friends and family are a huge part of that process, plane tickets and hotel stays will be in the double digits thousands. Which is obviously not possible. This is extremely dishonest and they are simply doing it from a money stand point, they dont want to pay for a local ceremony even thou we pay hundreds of thousands in tuition. Of course they want to use the pandemic as an excuse but if that is a health concern why have a person ceremony in ******* and not do virtual across the board. Their excuse doesnt make sense and unless they will pay for mine and my families travel or reimburse me for that part of my tuition I need a resolution to this. I want my graduation ceremony locally as promised!!!Business response
05/05/2022
Please find DeVry's response attached.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1200 E Diehl Rd
Naperville, IL 60563-9347
Business hours
Today,Closed
| MMonday | 9:00 AM - 8:00 PM |
|---|---|
| TTuesday | 9:00 AM - 8:00 PM |
| WWednesday | 9:00 AM - 8:00 PM |
| ThThursday | 9:00 AM - 8:00 PM |
| FFriday | 9:00 AM - 3:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
45 total complaints in the last 3 years.
16 complaints closed in the last 12 months.