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Complaint Details
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Initial Complaint
02/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
9 months ago, on May 16, 2022 my wife and I paid HomeWerks ***** **********, ******** a deposit of $18,149.00 after signing an Installation Agreement Contract on May 14, 2022 for HomeWerks to remodel our kitchen. 7 months ago, on July 21, 2022 my wife and I paid HomeWerks an additional deposit of $2,315.00 after completing and signing the final selections and drawings. HomeWerks has not remodel our kitchen. My wife and I request that HomeWerks return our full deposit of $20,464.00 or remodel our kitchen.Project# *****Customer response
04/15/2023
Complaint: 19394570
I am rejecting this response because:On March 09, 2023, HomeWerks started our kitchen remodel. As of April 14, 2023, the remodel is near complete. The kitchen cabinet that includes the built-in microwave opening is incorrect. Although we provided HomeWerks the Microwaves manufacturer name and model number in May 2022, the opening in the cabinet is too small to insert the microwave. The manufacturer opening in the cabinet is finished to match the other cabinets. The HomeWerks representative stated that after we receive the microwave, they will determine if they can enlarge the opening by cutting the manufactured opening, thus leaving an unfinished rough cut, and replacing the upper doors on the cabinet to accommodate the larger opening. I would like a new cabinet with a manufactured opening that accommodates the microwave. A draw is the wrong size and is being reordered by HomeWerks. We wish that HomeWerks had refunded our deposit when we requested it before the start of the remodel on March 06, 2023.
Sincerely,
*************************
Business response
05/01/2023
HomeWerks started the remodel on 3/8/23. The project is almost complete. We need delivery of 2 more cabinets expected to be delivers by 5/15. We will install the last 2 cabinets and the project will be complete.Customer response
05/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had continued phone harassment by this company. I was looking on the website at a product and then was going to call to inquire but changed my mind. They have since gotten my phone number from this hang up and called me at least 200 times, multiple times a day. I never even told them I was interested in purchasing or gave me name. I blocked their phone number but they continue to call. This has been going on for over 3 months. This business needs to learn to leave people alone and stop being so aggressive with their contact methods/sales if no interest is shown.Business response
02/07/2022
The phone number provided in this complaint is not in our database. We tried to call the phone number and its a fax machine. The address provided was for an appointment from 2014. This phone number in our database has not been called since 2014. I believe they may have the wrong company. If the person can provide any other information we would like to research to ensure they are not receiving phone calls form Homewerks.Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Spent $30,000 on a bathroom remodel, water is leaking through to the ceiling below.Business response
03/02/2022
We contacted the customer and visited his home to rectify and resolve the situation. Attached is a document the customer signed stating what we did and his resolution.
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.