Business ProfileforBluePay Processing, Inc.

Jan 23, 2024, we issued a forced credit through your software as we were instructed to do via phone by your company (aka cardpointe/cardconnect/bluepay) for a customer that needed a refund. Following this month, we continued to get chargeback paperwork for you all for this customers amount of ******. We faxed you paperwork of YOUR website showing were we initiated 2 different forced credits on this day. One of them being this customer. Finally, on our April 2024 billing statement there was a "lost case fee" of ****** associated with this customer. We had already supplied proof multiple times of where we issued the customer their refund due and our complaint is NOT that the customer wasn't due their money, because they were! Hints the reason why we gave him a refund on Jan 23, 2024. You can not hold us responsible for something your computer or computer software DID NOT do! We have been inconvenience and harrassed since January with several faxes to you regarding that this shouldn't be a chargeback and that the customer was due this refund and your company didn't issued it as shown on your website. When trying to contact you all by phone June 12, 2024 we were passed from person to person to person to person (7 people to be exact, with many hangups on your part) with NO one having the "actual ability" to issue a refund or credit. Just passed back and forth for SEVERAL HOURS! Well, SOMEONE has to. You can obviously CHARGE people! Short story is YOU all did not issue the refund and are now blaming us and charging us for your mistake!