ComplaintsforBluePay Processing, Inc.
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Jan 23, 2024, we issued a forced credit through your software as we were instructed to do via phone by your company (aka cardpointe/cardconnect/bluepay) for a customer that needed a refund. Following this month, we continued to get chargeback paperwork for you all for this customers amount of ******. We faxed you paperwork of YOUR website showing were we initiated 2 different forced credits on this day. One of them being this customer. Finally, on our April 2024 billing statement there was a "lost case fee" of ****** associated with this customer. We had already supplied proof multiple times of where we issued the customer their refund due and our complaint is NOT that the customer wasn't due their money, because they were! Hints the reason why we gave him a refund on Jan 23, 2024. You can not hold us responsible for something your computer or computer software DID NOT do! We have been inconvenience and harrassed since January with several faxes to you regarding that this shouldn't be a chargeback and that the customer was due this refund and your company didn't issued it as shown on your website. When trying to contact you all by phone June 12, 2024 we were passed from person to person to person to person (7 people to be exact, with many hangups on your part) with NO one having the "actual ability" to issue a refund or credit. Just passed back and forth for SEVERAL HOURS! Well, SOMEONE has to. You can obviously CHARGE people! Short story is YOU all did not issue the refund and are now blaming us and charging us for your mistake!Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Jan 23, 2024, we issued a forced credit through software as we were instructed to do via phone by your company (aka cardpointe/cardconnect/bluepay) for a customer that needed a refund. Following this month, we continued to get chargeback paperwork from you all for this customers amount of $179.68. We faxed you paperwork of YOUR website showing where we initiated 2 different forced credits on this day. One of them being this customer. Finally, on our April 2024 billing statement there was a "lost case fee" of $575.00 associated with this customer. We supplied proof of where we issued the customer their credit due, and our complaint is NOT that the customer wasn't due their money, because they were! Hints the reason why we gave him a refund on Jan 23, 2024. You can not hold US responsible for something your computer or computer software DID NOT do! We have been inconvenienced and harrassed since January with several faxes to you regarding that this shouldn't be a chargeback and that customer was due his money. Again, we initiated this on January 23 and you can directly see on your own software. Please issue us back $575. If you have fees YOU incurred with mastercard or the cardholders bank, its the fault of your own for not completing the refund to the customer, who is also LIVID by the way. I am attaching documents of the call placed on only 1 day on June 12, 2024 of where it took us all day to NOT get a resolution, but just passed from person to person to person to person to person, (7 people to be exact, w/many hangups on your part) with NO one having the "actual ability" to issue a refund or credit. Well, SOMEONE has to. You can obviously CHARGE people!Initial Complaint
03/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company frauded me by debiting over $500 from my account after I attempted multiple times to cancel services. They are purposefully impossible to contact. After months of attempting to call them, I eventually was connected with a call center based in ********. The $500+ charges to my account were without explanation and for no services provided. Do not do business with this company!! They will steal your money!Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Failed to process and deposit my credit card transactions for an entire month. Withholding deposit of 50k going on day 12. Will not give contact information or direct line to supervisors/customer service. Place on hold for hours at a time.Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dec 29th 2021 Email *********************** to ***************** and *******************************: This is the fee breakdown that was presented in my initial contact. When I look a the statement attached I see a monthly fee of $25 which would indicate the $15/Mo Statement + $10/ Mo Account updater. Also in the statement line "Auth Fee 2 Transactions at .35" which would actually indicate to me that you are charging me .5 more than the rate indicated in this email which would me .20 per transaction and .10 per transaction for Account updater which would equal .30 per transaction. Please advise. Thank you. Mar 7th Email from ********: I updated the pricing to remove the account updater $10 per month and $0.10 per transaction. I refunded $25 to cover that being on there the last two months.May 12th Email from **: ** the initial application was setup, there was a $.25 transaction fee for the credit card approval and an additional $.10 for the account updater. There was a ticket created on **** to cancel the account updater part of your service. Part of the monthly fee of $25 is $10 for the account updater. I will make sure the monthly is lowered to $15 and a credit of $10 a month for the last 2 months is applied. In addition, I will have the remaining $.25 transaction fee reduced to $.20.** of today, I am still being charged the same rates as my initial email. I have not received any credits or refunds. I sent several emails on May 12th, 19th, and Jun 3rd with no response. I have many emails in between these responses that show they are being negligent, deceptive, and not honoring their agreement. I have canceled the auto-updater service and they are still charging for the service. They have also charged me for a magnetic swiper that I specifically told ** during our initial phone conversation that I did not need. I have never received that swiper yet he shows a delivery. I have asked for a refund but nothing has been done to this point. I would like a billing adjustment and refund.Initial Complaint
05/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
BluePay is misusing billing contact information.I registered at *********/join this morning and I was immediately emailed with my billing contact information. Names, phone number, email and physical address. The data was also shared with the service I was registering with adding unnecessary work and confusion to a lack of data security.Proper SSLs provide forms for Billing and Shipping/Registration for exactly this reason.
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.