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Business Profile

Debt Relief Services

Turnbull Law Group, LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Turnbull Law Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 108 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have worked with this group to settle debt for over a year. Paying them extra money to settle things for me. TIL I went to pay off some of it in lump sums to settle debt quicker. They started refusing to settle the other creditors.I got to the point of contacting creditors and closing them myself. Yet was still paying for their service.When I called and told them I made the final deposit to them and to close my account they started telling me it takes 2 weeks for electronic money to clear. And that it takes 30 days to settle the account.They have continued to take money from me for services and getting paid when they have done nothing at this point. My last credit has the money in there to pay it but they are still taking money from me claiming it takes 30 days to close it.

      Business Response

      Date: 04/16/2025

      Thank you for the opportunity to respond to ******** Rheas concerns. We were able to speak to ******** on April 14, 2025,and address her concerns of timing. We will continue to review Brittanys file during the completion process. We encourage ******** to reach the point of contact with any additional concerns. 

    • Initial Complaint

      Date:04/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turnbull is the worst company to work for and is a literal scam. Do not seek out employment from them nor services. They are affiliated with a multi million dollar court case and are associated with fraudulent business and shady operations. I would highly suggest obtaining legal representation from a reputable law firm as this law firm is not reputable nor trustworthy. They terminated my team without notice, did not provide proper pay for hours worked nor left things on good terms. We were misguided, misinformed, and . They essentially just left us high and dry after years of service. Please do not seek out services from them as this is a waste of money, most of the time you will never hear back from an attorney, and you will end up paying quite a bit into their program to basically not have any of your debts settled out. Please save yourself the trouble.

      Business Response

      Date: 04/04/2025

      Thank you for the opportunity to respond to ******* ****** concerns.  After a thorough review, we confirmed this is not a client of Turnbull Law Group. Since the BBB does not handle employment disputes, this does not fall under the purview of the BBB. However,we encourage ******* to reach out to the correct platform to have their concerns properly addressed.

    • Initial Complaint

      Date:03/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While being enrolled in the program with Turnbull, in July, 2024 I received a Warrant in Debt from my creditors, ****. On 8/8/24 I was contacted by a Turnbull attorney and she advised me that this creditor would not accept a partial settlement. She advised me that Turnbull would NOT charge a settlement fee for this since I would have to repay the full settlement amount of the debt. A judgment was ultimately issued for this debt with **** in the amount of *******. My original debt for **** that I enrolled with Turnbull was ******* and the final settlement amount was *******. During this process Turnbull recommended that I obtain an acceleration loan with Achieve to expedite handling and to avoid further litigation. I contacted Turnbull in 1/2025 to check status of the **** account and at that time they paid the judgement with the acceleration loan. Turnbull charged me a settlement fee of *******. Turnbull did not communicate with me during the litigation process and after being told in writing by the **** that no fees would be charged Turnbull should refund this settlement fee to me. I received NO assistance after the suit was filed against me. Turnbull failed to provide any services during litigation with ****. I would ask that Turnbull make it right by refunding the ******* settlement fee for that debt. I spoke to client services at Turnbull and I was told this fee would be refunded and that I would be receiving a call or email when the refund was processed. I did not receive this refund and contacted client services multiple times to try to resolve this issue however they have not refunded this fee. Additionally, Turnbull did not initiate working with creditors Discover and Achieve until after I contacted them to prompt them. I am requesting a refund of settlement fees charged for my those creditors also since they did nothing until I obtained the acceleration loan and prompted them to work on settlements. Total refund of ******* in fees is requested.

      Customer Answer

      Date: 04/04/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not sign up for this program without thorough research. Look for services with a settlement fee below 25% to avoid excessive ********** my case, *****% of my payments have gone toward fees, while only *****% has been applied to my actual debt. I have paid $7,176, but $3,076 has been taken in fees. Additionally, the negotiated settlement amount they charge is solely for their profit, meaning nearly half of each payment goes directly to themsomething not clearly explained upfront.Not to mention, their negotiation tactics prioritize their extra fees over resolving your debt, which results in delinquency and a major credit score drop. Even after two years in this program, my credit score has not recovered, despite having paid off my car and making 100% on-time payments for all other obligations.This program is a financial trap that profits off struggling consumers rather than providing real relief. Save yourself the headache and look for better alternatives before committing.

      Business Response

      Date: 03/25/2025

      Thank you for the opportunity to address ****** ***** concerns. We have attempted to reach ****** by phone and email beginning March 18, 2025. ****** enrolled a total debt amount of $14,436.00 across five cards, one of which was recently removed. The other four cards have been settled, and two of those agreements (settlements) have been completed.

      The fees as outlined in the agreement that ****** signed at the time of enrollment on April 18, 2023, are based on the balance of the account at the time of enrollment. These are collected per negotiated account, and are not based on a percentage of the deposit amount each month. Turnbull Law Group, LLC will only collect a 27% settlement fee once we obtain a settlement, the client approves the settlement, and the first payment is made to the creditor. No additional fees are collected by Turnbull Law Group beyond those outlined in the agreement signed by the client.An accounting of all funds is available by requesting a ledger.

      We encourage ****** to reach out to the point of contact for additional questions. 

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in a debt consolidation program Turnbull Law Group had, at first it seemed they were working with creditors. I was to pay ****** every two weeks to handle debt. I received notice that my account was under the amount needed to make payments to creditors. I was ask to pay 350 every two weeks. *************** had contacted an attorney and I notified *** to handle this situation. One of the payments were missed and had to add more money to account, then *** stopped paying all together and I was garnished through my work after paying 6500 dollars.

      Business Response

      Date: 03/25/2025

      Thank you for the opportunity to address ***** ***** concerns. We have attempted to reach ***** by email and by phone,beginning March 18, 2025.

      ***** enrolled in Turnbull Law Group on November 1, 2022, with $13,020 in debt across five accounts. In January 2023, we settled a smaller enrolled account. On February 3, 2023, ***** received a summons and complaint for the largest account, a ******* loan. Our team negotiated a payment plan with ******* which was filed as a consent judgment in May, 2023.Because it was a payment plan but ******* refused to reduce the balance,Turnbull Law Group collected no fee for this agreement. Of the 24 payments scheduled in the agreement, sixteen were made on behalf of the client out of the funds deposited into the dedicated account. All agreements and scheduled payments are based on promised deposits. During the timeframe outlined in the consent judgment, ***** missed three deposits into his Dedicated Account, March 2024, April 2024 and June 2024. Due to the reduced funds available, the agreement became **** and Void in September 2024. In October 2024, ***** notified our team of the garnishment threats received from ******** attorney, but at the same time, ***** also stopped depositing funds into the Dedicated Account, preventing any attempts to resume payments to Mariner.  

      We encourage ***** **** to respond to the point of contact with any further questions. 

    • Initial Complaint

      Date:02/20/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Turnbull Law group since 3/2023 and pay $422 per month. At first my dashboard was available to me and I could see that very few of my payments or negotiations were being made with my creditors. Most of the monies were paying Turnbull. For the past 5-6 months I no longer have access to my dashboard. I have called, emailed, called, and emailed over 15 times. This past month I cancelled my payment because I no longer was allowed to see where my monies were going. I had complained over and over again, with the same "we have made a ticket" response. I am currently in the process of cancelling my account with them. The $422 has not yielded any pay-offs as promised.

      Business Response

      Date: 02/28/2025

      Thank you for the opportunity to respond to ********* Bledsoes concerns. We have attempted to reach ********* by phone, but we can verify that the file is being closed. We regret that due to the termination of the account, additional trouble shooting steps are no longer available to resolve the dashboard access concerns. A full ledger of Stephanies transactions while enrolled in the program can be obtained by contacting Finxera, the bank that held the Dedicated Account, at ************. 

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this agency by phone on 1/24/25. I was told someone will reach out to me. Later on that same day I received garnishment information. I replied and sent info and received a next email stating it was recieved and someone will reach out to me within ***** hours.I waited and nothing. kept emailing and kept being told an attorney was going to contact me. On 2/10/25, i received a call, but I was driving and asked if someone could call back in 30mins or tomorrow. The lady stated she wouold call back the following day, she NEVER called back. Then on 2/13/25, I received an email, stating theyve been trying to get in contact with me to call the number in email. I called three times and left 3 messages. No one has called back or spoken to me about my legal matter.

      Business Response

      Date: 02/28/2025

      Thank you for the opportunity to address ****** ****** concerns. We reached ****** by phone and email, and have discussed the next steps to resolve her concerns. We have also been in contact with her attorney to set up a plan of action for her account in question. We encourage ****** ***** to reach out to the point of contact as we continue to work out the details of the solution for her program file. 

      Customer Answer

      Date: 03/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:02/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/01/2025 - Paid $7905.85 to them to pay off the rest of my creditors, removed the last three collections from the program to resolve myself. 01/14/2025 - Was told I would be out of the program after they made the last payment to creditor on 01/31/2025 and that they still had to take monies out of my account until graduating the program. 02/10/2025 to see when I would receive my balance $300+ and they said there was a disputed amount paid to creditor, and they would call me back. They never did. Called my representing attorney ******* ******, who did not answer, rather texted me back. I replied to his text that I need help. Never heard from him.02/14/2025, Noticed on their dashboard they updated graduation date from 02/13/2025 to 02/27/2025. I called customer service and spoke to customer escalations. Was advised it would now take another ***** days to close the program and refund my balance. I did call my bank and put a request this company, Turnbull Law Group, is not allowed to withdrawl any more monies from my account. ****************!!!

      Business Response

      Date: 02/20/2025

      Thank you for the opportunity to respond to ******** Fosters concerns. We reached ******** by phone on February 19, 2025, and discussed a resolution to her program file. We have worked with our teams to wrap up Jennifers file,and expedite the completion process. As of February 20, 2025, Jennifers program is updated as completed, a copy of the settlement letters was sent by email, and her remaining funds will be sent to her within the promised time frame. We encourage ******** ****** to reach out to the point of contact with any additional questions. 

      Customer Answer

      Date: 02/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will reopen another case if the refund is not provided in a timely manner and in the amount that we agreed on. I would like to say this experience with this company was not favorable at all however, Im glad it is over.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:02/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Turnbull for debt settlement, they failed to negotiate with ****************, even while collecting fees and withdrawing a monthly amount of ******. Well Fargo just removed ******** from my account which was slotted for my daughter's tuition fees. I am now unable to pay tuition and feel "taken" by this service that failed to negotiate as they promised they would on my behalf.

      Customer Answer

      Date: 02/11/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for debt consolidation approx 13 months ago and after a credit check, Turnbull Law Group request $390.00 every two weeks. Turnbull Law agreed to contact my creditors and arrange a reduced payment plan. The plan was going to be completed in 4 years. During this period of time I received civil complaints from two creditors. I notified Turnbull Law and asked why they haven't contacted these two companies and inform them that I hired them (Turnbull) to negotiate a settlement. On December 26, 2024 I contacted Turnbull Law and terminated their service. I was told that I had $1116.49.00 in my dedicated account and this amount would be returned to me. On 1/15/2025 I contacted Turnbull Law and they stated only $ ***** would be returned to me. The other amount was their negotiation fee.

      Business Response

      Date: 01/30/2025

      Thank you for the opportunity to respond to ***** Fischgrunds concerns. We have communicated with ***** by phone and email and continue to follow up with ***** until we have resolved the concerns.We encourage ***** to continue to reach out to the point of contact as we continue to address the issues ***** has brought to our attention. 

      Customer Answer

      Date: 01/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

    Turnbull Law Group, LLC is NOT a BBB Accredited Business.

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