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ComplaintsforTide Dry Cleaners
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On (7/25) - I came to the location to pick up my dry cleaning and was informed an item was lost (***** ****** cardigan). I asked the front desk gentlemen what the process for this was. He informed me that they would have to review the cameras and if they still could not locate the item I would be compensated for the value. I told him I dont have a receipt. He said, it would then be something similar and they would write me a check. He said to come back next week. I came back the following Friday (8/5) and was informed by the manager, *****, that she wasnt notified and to come back the following week because the GM/Owner was on vacation. On, (8/8) I arrived and ***** told me oh, I thought we said next Friday. I told her we stressed today but can come back next Friday (8/12). I had her verbally confirm in front of me and the front desk against that we would have a resolution by (8/12). I came in today (8/15) and ***** told me the exact thing. Oh, I thought we said next Friday. ***** (owner) is still on vacation. I feel like they are not taking this seriously and have wasted a lot of time with this issue. I need a solution.Customer response
08/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.