Business ProfileforWhirlyBall Naperville

On 3/22 I booked a bowling event at Whirlyball Naperville for 3/25/23 for 10 guests at 9:30. The total charges were $176.00. During the booking process, there were no details explicitly present stating what the cancellation policy was or if there was a cancellation policy. There was only a checklist Booking Terms By clicking proceed you agree and acknowledge the following:? I am at least 18 years of age.? All WhirlyBall participants must be 54" or taller to play.? All LaserTag participants are age 7 or older.? WhirlyBall and LaserTag require 4 people to book.? Our kitchens close 30 minutes prior to the venue closing.Nothing included on this checklist specifies bowling, which is what we booked.?an additional link stating terms and conditions was separate and was not a requirement of booking.After I completed the booking, I spoke with my fianc, and was told the guest of honor and his partner were sick with ***** and would not be able to attend. I immediately contacted Whirlyball for a refund. Whirlyball representatives responded, and stated reservations were non-transferable and non refundable for any reason. Again, this is not clearly stated at any point during the booking process, nor is it explicit in the booking confirmation email. They are both in separate links that are not clearly specified as a cancellation policy. No exceptions were granted other than to reschedule the reservation for the following week, which was not possible due to our parties illnesses. We gave ample notice(more than 48hrs) so that the reservation could have been filled by another party. Whirlyball showed they were only interested in making a double booking by taking our money and also making additional profit filling the same reservation time with other guests. Their policy is not only deceptive, but inflexible to deal with emergency situations.