Business ProfileforA Cozy Fireplace-Naperville

We had an issue with the products we purchased at the ********* branch. We were treated extremely poorly at the ********* branch and came to the ********** branch to speak with the owner. I was told the owner would be there from ****, but when we got there he was gone. This was never told to me when I asked when hed be in. The sales clerk was extremely rude and hostile from the start. He snatched a basket of candy from my kids. He belittled us and spoke inappropriately in front of my kids. I had to exchange my first round of pipe that was damaged and now have been given another set of damaged pipe. I wanted to return damaged of stove pipe that was sold to me and i was initially told no returns. I am now being charged a 20% restocking fee on product that was given to me damaged. I am under the impression that the pipe is a stock product as they showed me the pipe in the back room. The pipe will also not work with the adapter we have and we feel as though we were misled at the time of purchase with false information. I also cant express enough how rude and hurtful the employees were even to the point of yelling at me across the store when I was leaving. We also paid cash for 1/2 of the purchase because we were promised a discount but the discount was not honored. When asked to remedy the situation they denied and didnt have any empathy.