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ComplaintsforHello Garage of Naperville
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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired Hello Garage to resurface and coat my garage floor using their advertised product. The crew did the work on April 21st. I was not able to inspect the completed floor and surrounding areas until Saturday morning while the product dried. Upon inspection, there is a heavy layer of concrete dust and flake material all over my garage walls, items, and landing. The floor is supposed to be *****, but there are random white flakes which I believe came from the areas that were not properly cleaned prior to the final process. There is paint removed from my drywall wall high above where the work was done. There is dried product on the new outside trim of my garage some of which I was able to remove, some that is permanent. The crew is not taking responsibility and ownership, the ************ office would not pick up the phone, the sales person is not getting involved and redirected me, and management is not taking the matter seriously. I feel I am going to have to resolve all the listed issues on my own. So the only resolution that seems fair to me is to be financially compensated. I am requested a $2,000 reimbursement check be mailed to me so that I can take care of all the items. Also, I expect that the lifetime warranty on the actual floor be maintained should an issue with that arise.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.