ComplaintsforCircle K
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid for a car wash ($11) on 2/28/24 using the automated kiosk, but the ********* would not open to let me in. I printed my receipt and went inside to request a refund or voucher. The cashier claimed there was nothing he could do. I insisted he call the manager, who also said there was nothing he could do and later insulted me by claiming I couldnt read the sign. Yes, there was a sign indicating the wash was closed, but it was off to the side and partially obscured by a dumpster, as if it no longer applied. In any case, refusal or inability to provide a refund or voucher is not acceptable, and insulting me was unnecessary. I did indicate that I would file a BBB complaint if the issue was not resolved right away. I have attached a photo of the cashiers phone - taken with his permission - including his attempts to solve problem and including the insulting response from the manager.Customer response
03/01/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.