d************ | Manager ***************************** Regulatory Compliance- ********, ** |
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ComplaintsforGolden Rule Insurance
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Complaint Details
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Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On NOV,15,2022 I currently switched over to a Different Dental Insurance for my wife and myself because I found a cheaper insurance company that matches the same coverage as my former Insurance any way I've contacted these people on 3 different occasions about correcting and resending me NEW ** cards and every time I have called I was told by one of their Representatives that the change will be made and it will receive new cards in 7 to 10 days, I responded to these people again Today 12/29/2022,4 times in a row and was hung up on or cutoff the 4time I finally got ahold of another rep who I complained to about their automated system, their on line system that goes nowhere when you want to possibly get to print a temporary copy of ********* cards which the rep that I spoke to told that the ** card will not be available until the policy starts on Jan 1 2023,..But he was telling me to just go online to print one off...which is not possible due to their messed up online system.Business response
02/15/2023
From: ****************************** <**************************************>
Sent: Friday, February 10, 2023 11:50 AM
To: ***************************** <*************************************************>
Cc: Regulators <*******************>; ************************************ <*******************************************************************;
Subject: RE: Building a Better BBB Profile (COMPLAINT) - 2/3/23Regarding Case #: ********, we were unable to locate a file for ************************* in our office using the information he provided. Additional information, such as our clients account number or The ********************************** reference number, may help us locate a file and assist with Mr. ****** request.I have attached a formal response to **************, requesting additional information and providing the contact number for our *********************** for further assistance.Please let me know if there is anything further required from us to resolve this matter.Thank you,*******d************Manager*****************************Regulatory Compliance- ********, **Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had signed up for Dental and Vision insurance with them on 4/21/22. When I was charged my first full payment by them, I noticed it was higher than it should be. After looking up the invoice online, I found that I was signed up for Dental/Vision and Term Life insurance. I called them on 5/27 to tell them I never asked to be signed up for term life, I never wanted to be signed up for term life and I was never told that I was signed up for term life. I asked them to cancel it and refund me the $65.53 in premiums that I was charged from 4/21/22-5/31/2022. They said they would cancel the policy as of 5/27, but wouldn't refund me the premiums.Business response
06/28/2022
Please see accept the attached as our response to Complaint ID ********, ***************************************. Should you need further assistance in this matter, please contact our office via email at *******************.Thank you,*******
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.