Business ProfileforAir Joe Inc.

Complaint is based on the dubious practices of this business. I ordered service from this company to check my home A/C system that was not working efficient. Before even inspecting or locating any problem the technician that arrived started to recommend replacing the whole cooling AND heating system. I informed him that I may consider a quote but would prefer my current A/C fixed because it's not that old. No refrigerant leak was discovered but the technician informed me that he will have to add 2-3 pounds of refrigerant at $189 per pound (10 times higher than the regular price of that refrigerant) and clean the outside coil. After the service performed and **** of $621 there was no improvement in the *************** what so ever. The problems I have with their service and what I believe is quite questionable.- The technician did not let me witness adding any refrigerant in the system even having a scale to monitor the weight. Refrigerant tank was left unattended connected to the A/C system and he claimed that's how the system is charged, which is not true. End up charging me for 2 pounds of refrigerant but there was absolutely not improvement in the ***************, which leads me to believe that not refrigerant was added at all. - The evaporator coil that's inside the house was not inspected or cleaned. In few days after the service call I inspected the evaporator coil and it turned out it was really dirty. After cleaning it myself the *************** improved drastically. It turned out this was the problem all alone.I contacted the company, spoke to the owner and informed him on the kind of service that was performed. No resolution or explanation was given but quote the opposite. He tried to intimidate me that if I file a complaint or leave his company online review he will *** me. Unacceptable conduct and poor shady service with the only intention to charge the customer as much as possible.