ComplaintsforGreen Drop Lawns
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I used Green ***************** in 2021. After the 2021 season I did not renew as I was unhappy with their services. They weren't doing what they said they were going to do (ex. re-seeding the grass in the fall). I explicitly sent animal stating my cancellation as they did not answer their phone and never returned voicemails. Also, the online chat feature that they hadron their website never elicited a response to me either. All of the sudden, 2022 gets here and they start continuing to do services I didn't ask for while I wasn't home and leaving bills on my door. Again, I tried contacting them ***** times by phone and voicemail.No response. I sent multiple emails again explicitly stating that I did not want them to provide services and I am not going to pay for service I did not ask for. After a lot of un-responded to emails, the billing statements stopped so I thought they had gotten the point. Then, today, 1/25/23 I get ANOTHER billing statement for all of the 2022 treatments that they did after I explicitly asked them not to. I emailed them again today as well, but I have had it with this company. I need help because they are not listening or responding to me. I don't know what other information you need, but I can show you the emails, the statements etc... My customer number with ******************** Drop is ****** and my name is *****************************. Please let me know what I need to do next. I have uploaded my statement that they keep sending me as well as my email from May 2022 when I started receiving bills for service I did not ask for as well as my email that I sent today. I have also called at least ***** times since last March when they started billing me after I cancelled without a response.Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for one year of green drop lawn service in 2021. When they asked if I wanted to sign up for another year, I told them no. On April 1st, 2022 they came to my house and did another service and sent me a ****. I emailed them immediately and asked that they not come again and not charge me for a service I asked they not give me. They replied, "we'll be happy to remove any futher services and refund the one you didnt want." A few months later, my fiance was here when the green drop pulled up to my house again. She told them that their service wasn't wanted and they are not welcome on our property. They left without doing anything to my lawn. Yesterday, June 29th 2022, I came home to a new **** on my door claiming they'd given me 3 applications I need to pay for. I emailed them again and called this morning. They say if I don't pay them then they will send me to collections, even though I have repeatedly requested they not give me this service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.