ComplaintsforPremier Medical Equipment
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Complaint Details
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Initial Complaint
12/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Earlier this year, I was diagnosed with obstructive sleep apnea, after two sleep studies I was prescribed a CPAP machine. This machine worked a few months and started malfunctioning, choking me in my sleep and pushing water into my nose during sleep. I complained to my primary care physician who referred me to a pulmonary doctor and to complain to the equipment company (premier medical equipment) all of which i did. Premier took the machine for repair, gave me a loaner which was worse and ignored my calls and voicemail until I wrote a bad review about them on ******* after then they reached out telling me my machine had been fixed by replacing the faulty power control board and pleaded to take down the review but the machine still has the same issue as when I complained. I do not think they took my complaint seriously nor made any honest effort to fix their dangerous equipment. I need a reliable and safe CPAP machine. What I currently have is hurting me rather than helping me get better sleep.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Premier sent me a letter stating replacement CPAP appointment for August 27th of 22. they told me there be no charges to me because it was a recall. talked to ******** about the recall.. Premier had me bring in my Philips CPAP machine and they replaced it with a ResMed machine which is not by ********. I was told there would be no charge to me because it was a replacement for the recall. Now I've been going back and forth with them they're trying to charge me $1,006 for the ResMed unit. ***** is the dealer for premiere talk to her and she was not helpful at all, just kept telling me I owed the $1,006. Talked to a representative from ******** earlier today and they are in the process of going to send me a new Philips machine. I told Premier I wanted my old machine back they don't have it. Wanted them to take back the ResMed machine and they refused because now it's used. Please help me I feel like I'm being taken total advantage of. I am unable to upload the documents but I still have the original papers from Premier stating that it was a replacement CPAP appointment **************** that name is on the letter for the replacement CPAP appointmentBusiness response
02/16/2024
We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ****************************** for prompt resolution of any questions or concerns.Initial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received a cpap machine. All paperwork received quotes a 3 month rental and was told several times that it was a 90 day trial period for insurance compliance. After following all of the instructions given the cpap was attempted to be returned within 90 days. Premier Medical Equipment said it was a 60 day return policy. That info is not on any of the paperwork given in the folder. Not mentioned by the nurse practitioner that I was reqd to see before returning and not given by Premier Medical Equipment when I called to find out how to return it. I have the vm still with the instructions that do not mention the 60 day time frame. The nurse practitioner told me to use the allowed 90 days. Called Duly who does the billing and is charging $600 for the cpap and they said to contact Premier Medical. Premier Medical said that the 60 day policy is posted on a plastic sign at their reception desk and that is their only legal obligation. She likened it to a retail purchase. They indicated its not really a rental they just call it that. They refused to take the machine back and ** left with $600 to pay. Their website has no return policy. The packet of paperwork, which includes a 5 page rights doc, has no return policy stated anywhere. There is only the attached 3 month rental checklist and the rental agreement not attached due to NPI but can be provided later if needed. This is a fraud! They are purposefully misleading patients. It is not right!Business response
02/16/2024
We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ****************************** for prompt resolution of any questions or concerns.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.