ComplaintsforNefertiti Nowell, MS, PHD, NCC, LCPC, Clinical Therapist
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Nowell and Associates fraudulently made charges to my account. I was referred to this office through my employer's *** insurance, I was given coupon codes to use for my session that was paid through my employer. This office set up sessions without consent to my personal insurance. I disputed with both the office and my employer who informed this office to charge my sessions to the *** and not my personal insurance. This office refused and continued to schedule sessions using my personal insurance. When I canceled all future sessions, well in advance and within their cancellation policy, they charged my account as a no-show. I called them personally to dispute it and they refused to take payment from my employer or my insurance and insisted that I pay them cash in full.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.