ComplaintsforWiggle Butts Mobile Dog Grooming
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Complaint Details
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Initial Complaint
05/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Skinned my dog gave me a completely different cut from last year. She did a poor rush job and hang up on me and I experienced my dissatisfaction. And charged me $120. The left photo is the poor job wiggle butts did and the right is from last year. Wiggle **** does rush jobs and argue with you about not cutting off too much hair. A 4 year old can tell the difference. I will never use wiggle Butts again!! HIGHLY DO NOT RECOMMEND THERE SERVICES!!!Business response
05/26/2023
Good morning,
************** had made an appointment for her dog as well as her mothers dog. We are a mobile service so we come to the client . For this appointment the groomer traveled to ms. ****** mothers home where she was going to come with her dog as well. When the groomer arrived ************** was not present so the groomer started on her mothers dog . The groomer completed the cut and then had to wait an additional 20 minutes until ************** arrived with her dog. It was then noticed that it was clear that the dog, coco , had not been groomed in a year. **** has very thin hair and had not been properly maintained for a year. The groomer did the exact cut as she did a year ago. Hair changes in a year, especially when not maintained properly. Regardless, the groomer was able to do the same cut as last year and make the dog look the same as seen in the picture sent by ************** herself . The only difference is the picture itself . The photo from last year has a filter and the picture from this year does not . ************** then called and texted the business demanding her money back and fabricated a story that the groomer had rescheduled the appointment because she had to meet her boyfriend (******* is single) and it is the groomers fault . Then continued to insult the groomer and business . Her mother was very happy w her dogs cut, a dog that is properly maintained . ************** is attempting a free haircut .
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.