3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Andrew G
1 star11/11/2023
Really dreadful - I wish I could give zero stars but had to give one to be able to post this. My supposed new car is in the shop for the fourth time in eight weeks. I have only been able to drive it for ten days out of the last 60. This last time in, the new repair tech doubted/questioned whether the problem I was having (an electric car that wont recharge) was actually occurring, because he saw it recharge the last time it was in. If they would actually read the past repair notes in my file, they would see that the issue is that it will recharge one or two times, and then stop. Thankfully the problem did just re-occur while in their shop - hoping they actually believe the customer this time and get it fixed. They dont have techs that know how to do the repairs - they have to contact Jaguar each time to tell them what is happening and await repair instructions, all of which takes several days each time to go back and forth. Bottom line -dont sell an $80K car that doesnt work or you cant repair.
Land Rover Naperville Response
11/14/2023
Hello ******,We do apologize that your new Jaguar I-PACE is still in our shop and to apologize that you felt our service team insinuated that there wasnt a problem with holding a charge. As a dealer weve not experienced this issue in the past and to help find a solution we had to reach Jaguar ***. The Jaguar *** team is consulting with their engineers and technicians to find a resolution as to why your vehicle isnt holding a charge. We can appreciate your frustrations and we hope to have an answer for you soon.In the meantime, please feel free to reach out to *************************/Service Manager or ***********************/General Sales Manger at ************ or feel free to email them a **************************************** and *****************************************Review from Mehdi H
1 star10/03/2022
Terrible service. Horrible management. They take your money and it's all downhill from there. Don't buy here, don't service here. Regrets only. The Patrick promise is not real. I experienced it first hand. Smoke and mirrors.Land Rover Naperville Response
10/04/2022
Hello, *****,We apologize if your experience at Land Rover of Naperville was less than stellar. Our team is working to achieve customer satisfaction. We understand that there may have been lack of communication regarding what the Patrick Promise offers to our customers. Unfortunately, there are some limitations to what coverage comes with the Free 1-year products and if those limitations werent communicated, we once again apologize. We do understand the store manager did speak with you and explained what the free products cover, and we hope that clarified your concerns. If you have any further questions regarding the Patrick Promise please fee free to contact *********************** at ************.The Patrick ************ Customer Relations Team.Review from Don P
1 star02/03/2022
Very Very Bad customer service I was involved in a car crash on 10th December and my car is still in body shop waiting for parts which are back ordered I understand that because of Covid situation all I asked is them to provide me with a loner or a rental since my rental from my insurance is covered for only a month and they wont cover it nor their recommended body shop and I have been paying for my car without even driving it Land Rover considered a luxurious car and this is what I get I did talk to someone with higher position at the dealership but no help was planning to buy a Range Rover from them but looking at the service ended up buying *** x7 with a guarantee of a loner with a written agreement thats what I call service Wont recommend this dealer to anybody I know Rethink about your service and work on itLand Rover Naperville Response
02/05/2022
Hello Don,We are reaching out to apologize for your unpleasant experience with Land Rover of Naperville. It is disappointing to hear that your visit and ownership didnt result in a positive experience. Customer feedback is an important resource for improving and addressing the needs and wants of our customers. Our team is determined and dedicated in making the service and body shop experience for every customer enjoyable and satisfying. You are correct that parts are on back order do the pandemic however it has also affected automakers cutting production as they continue to deal with the global shortage of computer chips. Stopping production of new cars has depleted the availability of service loaners as dealers inventory continue to be irregular.If you have any additional questions or concerns regarding your service experience that we can assist with, please contact *********************************************** Once again, we apologize for the inconvenience.-The Patrick ************ Customer Relations Team
Customer Review Rating
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