ComplaintsforMidwestern Adjusters, Inc.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/11/23, a representative for Midwestern Adjusters came to my door to offer me assistance with taking care of hail damage on my home. It was a relief to have help, since I have none and also busy taking care of my 88-year-old father. I was told I would not have to do anything just sign and they will take care of getting repairs done through my insurance. My insurance company inspected the damages on 9/20/23 and issued a check made out to myself and Midwestern Adjusters. The representative from Midwestern Adjusters I signed the contract with (*********************), told me to hold on to the check. My insurance issued me an additional check and I was told to hold on to that one also. It is now 5/24/24 and still no repairs to my home, I have contacted *********************/the rep. of Midwestern Adj. and Midwestern Adjusters on several occasions by phone and email. The rep told me he contacted my insurance to get a "supplemental request" ?? and he was waiting to hear from my insurance, I told him I received another check and he said he was waiting to hear from my insurance. I have called and emailed Midwestern Adjusters and still no one has assisted me with the getting repairs done on my home. I've been told "we will look into it and get back to you". I am so hurt and unsatisfied with the service provided and would like help getting my home completed. On one call to Midwestern Adj. I asked if I could just get someone else to do the work and was told I would have to pay a 10% public adjuster fee to get out of the contract. This is not good business; I have had the checks to get the work on my home done but have not gotten Midwestern Adjusters to get started and complete the work. I need help in resolving this.

  

  Business response

  05/31/2024

  Hi *****, 

   I want to thank you for reaching out to bring your issues to our attention. I am so sorry to hear about your dissatisfaction with your experience here at Midwestern Adjusters and we would love to work with you to resolve these issues promptly. I was able to take a look at your file today personally and I wanted to touch base on a few things in response to your complaint.

   

  We absolutely inspected your property with your insurance carrier back on 9/20/2023. After we received the inspection results we were dissatisfied with your insurance carrier and we wanted to do a few things to try to move your claim along to get it approved. At that time, we requested that your insurance carrier accept an Itel to see if your siding was available or not. Our company completed this promptly and in a timely manner on 10/18/2023. We notified the insurance that this WAS completed. We then heard weeks later on 10/28/2023 from ********* the adjuster on your claim with the insurance carrier and she informed us that she was reassigned to a different area and never picked this up from your residence. This was an error on your insurance carrier. We received result on 11/1/2023 that the siding WAS available. At this time ************************* (the PA handling your file) decided that we needed to reinspect your property altogether. Since it was already November the weather was too cold to do the reinspection. We sent you a follow up email on 1/17/2024 to remind you that we have not forgotten about you and that as son as weather breaks we would contact your insurance carrier to get your reinspection moving forward. At that time you contacted our office and spoke to someone in regards to your patio and we let you know that once weather was better we would let your insurance carrier know that we needed to assess this issue further. On 3/7/2024 when weather improved greatly we sent a reinspection request to your insurance carrier as promised. We heard nothing from the carrier so we went ahead and resent this reinspection packet again on 3/27/2024. After follow up again with the carrier we finally got a response from State Farm on 4/4/2024 from a woman named ******* ************ that the matter was brought to management and we would receive a call on the decision once it was made. On 4/12/2024 we received a revised scope from your insurance carrier - still not approving what we thought needed to be approved. Another check was sent to you in regards to this. We responded to your insurance carrier stating that we were requesting a reinspection and did not want a revised estimate. We received a call from your insurance carrier - a gentleman named ******* ****************** stating that he does not think a 2nd inspection was warranted on 4/15/2024. Therefore, the second inspection was denied despite our continuous efforts. We notified you of this decision by your insurance carrier via email on 4/17/2024. Someone from the office spoke with you also and understood the frustration with your insurance carrier. Despite them denying this, we decided to continue to fight for the damage on your home. We let you know that if you did not want to wait any longer for your insurance carrier that you could pay OOP but you did not want to spend the money needed. On 5/1/2024 we then requested a supplement to see if we could get these damages covered by your insurance in that way. Supplements take 2-4 weeks depending on which adjuster from the insurance carrier is handling it. Since the supplement request was submitted to your insurance carrier on 5/1/2024 we have sent numerous emails and made several phone calls trying to check this status. The emails in our file date as follows: 5/1/2024, 5/10/2024, 5/21/2024, 5/29/2024. We have still not heard anything from ********** at this time.

  It is extremely unfortunate that after all of the work we have put in and with all of the continuous efforts to move your claim forward that we are still having this type of trouble trying to contact your insurance carrier. I assure you that we are working diligently to try to resolve this matter and it appears we have been for months on end now. This process can be VERY overwhelming and we thank you and apologize for any stress this may have caused you and your family at this time. Please feel free to reach out at anytime and we would be happy to answer any questions or concerns you have. I do believe at this time we have worked very hard to resolve this matter and have been doing so continuously. As soon as your insurance carrier State Farm responds to us we will be in immediate contact with you. 

   

  Thanks so much *****, we appreciate your time and business and we hope to get this resolved for you as soon as we can. 

  Customer response

  05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract on 3/2023 and my home is still not finished.Midwestern has been payed in full buy my insurance (*****). I have not heard From them other than lies. They sent 2 guys here on 11/29/23 that did nothing. I have 6 inch gutters and they could only do 5 inch. And new nothing about the facia work.

  

  Business response

  02/16/2024

  Hello ************, 

    Thank you for taking the time to post this complaint. We have taken time to review your file and we noticed that we have been in contact with you on several occasions. Our office manager has an email thread since you are no longer answering our calls and we thought that we came to an agreement as follows per the email that was sent to you:

  "Upon management review, it is incumbent upon me to inform you of their adamant decision that we will not be proceeding with the fascia, gutters, window wraps and siding work at property ******************************************************************The accounting department will be issuing out a refund for the following line items #1-11, *****, *****. A total of $12,309.06 minus your $1,000 deductible, you will be getting back $11,309.06 at no 25% PA Fee charge due to the inconveniences. I have attached the most recent insurance scope as reference to reflect our numbers".

  You had knowledge at this time that we would not be doing the work and the money was to be refunded to you. I do however want to apologize for the delay in refunding you your last and final check owed. This check in the amount of $5,909.03 is being sent to your home address today. This will bring the total amount of money refunded to you to $11,309.06. You are in receipt of all the insurance documentation that was sent from the carrier. Please feel free at any time to reach out to the office staff and we can answer any questions or concerns you may have. Thank you ************! 

• Initial Complaint

  12/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Turtle vents were supposed to be put on my roof and never got put on. Drip edge on garage are bent on tips also the overlapping of the drip edge should be longer and drip edge is lifting shingle 1/4 of an inch which I think believe bugs, water will get in because of the shingle being lifted.

  

  Business response

  12/28/2023

  We are sorry to have learned of your dissatisfaction with the work on your drip edge, as per our conversation earlier, we have escalated this issue and have someone coming out to you this morning.We genuinely feel your frustration and disappointment, we do pride ourselves on ensuring our customers have positive experiences, and we are saddened to know we have felt short with you and will make every effort to make it right. 

  Customer response

  12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes, problems were solved by Midwestern Adjusters ********** and they also called to apologize. It can be frustrating when you dont hear from them for days or schedule an appointment and nothing gets done or workers leaving a mess behind after finishing their work. Thank you BBB for helping get Midwestern Adjusters ********** to finish the job they kept pushing back. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had significant hail damage to our roof with two sides of our house siding damage, gutter, garage door and screen damage. The first payment of $18,889.68 was paid to Midwest on April 28, 2023 and we paid our deductible that was $750 after the military discount and discount for placing a sign in our yard from $1000. They received another payment from my insurance company of $7936.24 on August 25, 2023. They came out and replaced the roof and then we did not hear from them for couple months. We reached out to them about the siding and the gutters and they said they were going to reimburse us for the cost of that because they said we didn't want it done. We only said that we wanted it to match. Then they finally came out to do the siding, garage door and gutters and one of the broken pieces of siding are still not repaired after someone coming out several times and still screens have not been replaced. They have come out at least 3 times just to meet with my husband and someone finally finished tacking the roofing on around the edges. They have emailed me and called us several times for a remaining $500 payment that we agreed would be paid when all of the work has been completed. Today we were called saying they would just credit the cost of screens and wanted us to pay $240. There is still a broken piece of siding and I would like my screens repaired since my insurance company paid for them to be done. It is currently December 21, 2023 and my home is still not done. I would like the work that was guaranteed to me when the claim was opened to be completed. We continue to get almost harassing calls from their business office about why the work was not done on one of the so called meeting that we were told was going to happen. We are not sure. We would like to know why it was not done at that time. We also have not gotten an itemized bill for any of the work done on our home.

  

  Business response

  12/29/2023

  HI Mr. and *************************, 

   Thank you for taking the time to make us aware of the issues with your build. We sincerely apologize for any inconvenience that this may have caused you and your family. This is not the way we do business and want to get this resolved immediately. Since this post on 12/22/2023 we have reached out to the homeowner to set up a date and time to complete the issues that were stated in the BBB complaint. We are working continuously with the homeowner so any issue notated can be resolved. We went out to the property to begin repairs on 12/28/2023. Pending weather this will get completed in a timely manner. Once we have this completed we hope the homeowner will be completely satisfied. We are happy to get this resolved before the New Year. Thank you. 

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/22/23 a man came to my door stating I have hail damage to my home and he could help me with an estimate and forward it to my insurance company. He had me sign an ipad agreeing to the estimate process but dont worry about the first couple paragraphs. So i signed im 80yrs old and couldnt read the ipad but he said he would bring me a paper copy the next day. A couple days later a couple guys came out with ladders to check things out. He called once to see if I had got the check and I didn't at that time. Well when the check came it was only a partial payment so I didn't have enough to hire Midwestern adjusters so called my insurance adjuster & explained and he told me I could do as I wish with the check so I started making home improvements on my home. We had a contractor who was a family friend come down & start home improvements. I had my 2nd bedroom redone new flooring & paint & electrical. The back porch where water had leaked through the roof from the hail damage. Had to tear a wall out, new ceiling, electrical work, new walls, and new flooring and fix where the water was coming in at. We special ordered siding to match to repair the siding i found a other guy to do the ******* ********* They are working in the kitchen now fixing *************** and installing new cabinets and flooring & electrical. We never saw a copy of what was supposed to be completed. So I'm just doing the best I can to make improvements to my home. But now Elite restoration is saying I owe them $9373.33?And they are putting a mechanics lein on my home. They haven't done any work & haven't bought any materials for my home. We never even went through swatches for the colors of shingles/siding. I thought this was a simple estimate had I known it was a contract I would have had my children look over it for me. A simple estimate can cost u, beware of what you are signing. I was in my home minding my own business and now I'm at risk for losing my home! Thanks alot Midwestern adjusters!

  

  Business response

  11/21/2023

  Midwestern Adjusters extends our apologies for your disappointment with how our company handled your claim. We have attempted to reach out to you several times on the number we have on file for you in an attempt to come to a resolution. Our company did file your claim on your behalf and assisted in getting funds to repair the damages to your property. We would like to work with you to resolve this matter.  Please contact our office at your earliest convenience. 

  Customer response

  11/25/2023

   
  Complaint: 20776249
  
  I am rejecting this response because: I did not receive all of the money. The insurance guy told me I could do what I wanted with the money, so I made repairs to my home. I do not have $9000 to give you for an estimate with no work or supplies bought from you. I will however offer you $1000 for your time spent filing the claim but that's all I have to give you for no work done. The insurance man told me to do what I wanted so I did. I did in home repairs. There was no company that was hired and your guy told me don't worry about that part of the estimate where I found out later was 25%. So I have a $1000 for you if you would like to resolve this. That's the best I can do for a so-called free estimate. You guys take advantage of the elderly people and that's not fair. I couldn't read that tablet and by the way he talked it was a free estimate. I didn't search you out, you came to my door asking me about an estimate for hail damage. 
  
  Sincerely, *************************
  
  *************************

  

  Business response

  12/13/2023

  Hi *******, 

   I understand that trying to resolve these types of matters over the phone can be difficult. Please understand that we have been trying to contact you in regards to this so we can come to an agreement. If we cannot reach you then we cannot get this completed. Please return our phone call so we can get this arranged. We would love to accept your offer of $1000.00 and put an end to this before the holidays. Someone can either come to your house to get this done or we can do this by mail or phone. Whatever is most convenient for you at this time. Please feel free to call us at anytime - we are more than happy to assist. Thank you for taking the time to consider this arrangement and respond to this review. We look forward to hearing from you. 

   

  Regards, 

  Midwestern Adjusters 

  Customer response

  12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Midwestern Adjusters assured me with this $1000 payment by me my case would be closed and considered paid in full. The remaining balance will not be sent to collections and there will not be any lien put on my home because of this. I wrote them a check in the sum of $1000.00 ck#**** this will settle my debt and be paid in full, no other payments will be required now or in the future. ******** assured me someone will come by my home today and pick up the check. Thanks so much for your help in this matter I greatly appreciate it.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is threatening collections over a bill that has not been issued if i wont lay blindly. I believe they are trying to defraud me into paying for work they did not do.I already paid 12k they want another 14k

  

  Business response

  11/09/2023

  Hello ****,

  We are very sorry to hear about your concerns with our company. We would like to assure you that we are in no way shape or form trying to commit any fraud against you. We did the roofing work, fascia work, gutter work and window wrap work as stated on our Work Order. You expressed your concerns with the fascia work the first time it was completed, which we then proceeded to send a different crew to re-do all of the fascia. The fascia work was still not completed to your standards so we sent the same crew back out here for a third attempt to make things right with the fascia work and you still had some concerns. The remaining balance of $13,913.45 is still owed for the roofing work that has been completed, fascia work that has been completed, window wraps work that has been completed and gutter work that has been completed. We reached out to you via phone call to collect the remaining balance and that is when you proceeded to call us vulgar names and disconnected the phone call. We would like to come to an agreement with you as our end of the contract has been fulfilled. Please reach out to the office at your earliest convenience

  Customer response

  11/09/2023

   
  Complaint: 20732640
  
  I am rejecting this response because:
  The work is not quality promised.  The response in inaccurate.  And the business refuses to provide documentation of what was done or an invoice for services
  Sincerely,
  
  ***********************

   

   

  

  Business response

  12/29/2023

  We are currently working with this homeowner to get this resolved. We provided a copy of the agreed upon estimate from the homeowners insurance carrier that clearly states line for line what was completed and the agreed upon price. The only line item on the estimate that was not completed was line 23. Please see the attached estimate. We are willing to continue to work towards getting this resolved. 
   
  Midwestern Adjusters, Inc.

  Customer response

  12/29/2023

  Complaint: 20732640

  
  

  I am rejecting this response because:

  this business has repeatedly promised to provide somethimg in writing and claimed to have provided it. I paid for the service ahead of the work. Now they want more money but refuses to provide an itemized invoice of what work they completed for the additional funds they demand. Despite numerous promises it would be sent out the next day. The last was supposed to happen just a few weeks ago. I have emails that support this if needed

  
  

  Sincerely,

  
  

  ***********************

  

  Business response

  01/03/2024

  *****************,

  We have attached the line for line estimate here - this is the itemization of every line item of repairs this is used by us, supplied by your carrier, which is required as an official itemization. I have also attached your signed work order as well as your signed addendum, which does breakdown the line items from the estimate which in your case is your screens which was a total of $96.86 which is being applied to your deductible ($1000) which would leave you with the balance of $903.14, however in this case, you are also holding the final check for the repairs that have been done on your home, which we now have a balance of $13,913.45, I am also attaching photos of completion of the work provided that remains unpaid. We are trying to work through this with you, however it does seem that no matter what we do provide, it does not satisfy you. We have sent out our project coordinator 4 separate times to investigate any concerns you had each time, and everything cleared to close.   Please feel free to reach out with any questions. We are more than happy to get this all sorted out and closed. All documents are attached for reference.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My concern today is why am I expected to give Midwestern Adjusters ******* deductable and why would I sign the insurance check over to them, which includes my personal property refund of *******. I was told I would receive a refund from Midwestern Adjusters for ****** to use as I want. Why would they be receiving ******* when the company does not repair windows nor the storage shed. As far as the inspection, my insurance company, ***************** sent their inspector out to inspect my property. ******* financial had already went over and explained what the damages were with no assistance from Midwestern Adjusters. Midwestern Adjusters did not assist with the claim in any way. ***************** is my insurance company and their payment to me reflects the actual cash value of the property at the time of loss minus the ******* policy deductable. I received that payment and before I got it deposited into my account, I got a call from ******** saying do not cash it because Midwestern Adjusters was suppose to be printed on there. I received the second check. ****** left me a message that I should mail the check to them. Again, why would I sign the check over to Midwestern Adjusters? I need this explained because I don't feel comfortable about this. ********'s explanation nor the addendum written up by *****, makes sense to me.

  

  Business response

  10/20/2023

  After review of this complaint we have been in contact with the homeowner to clarify our process and to ensure that there was no longer a misunderstanding. Upon completion of our conversation everyone was satisfied with the conclusion of this matter. We as a company strive to continue to learn and improve. 

   

  Best regards

   

  Midwestern Adjusters, Inc.

  Phone: ************** Fax: **************

  

  Our best on your behalf

  ************************************

  **********, ** 60540

  MidwesternAdjusters.com

  Customer response

  10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ********************************************

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We followed up on the status of the file several times. Upon information and belief, the insurance company paid for personal items and Midwestern Adjusters has the money.

  

  Business response

  10/21/2022

  Hello ****. I want to start by apologizing for the non-communication and the delay in getting back to you. I saw the last communication we had with you was in April, but did not see any calls after. I spoke with your wife today, and let her know that we had a change in almost all of our office staff and made adjustments to our system since the time you guys last spoke with our office. With that said, this file did fall through the cracks, and I sincerely apologize for this. I spent quite a while trying to figure out what happened on this file, and the miscommunication was that we were told that your insurance had issued the additional living expenses directly to you. I had to change everything completely on the file after reviewing. 
  I did inform your wife that ** placing the refund check in the mail today. I also emailed her a copy of the check along with the addendum with the breakdown of numbers. 
  Again, I do apologize for this. We are working to make sure this does not happen with any other file moving forward. 
  If you have any questions, or want to review anything further, please feel free to give us a call **************. Our office is open Monday - Friday 8 AM-6 PM. Thank you.
  
  
  
  
  
  

  Customer response

  10/25/2022

   
  Complaint: 18140096
  
  I am rejecting this response because:

  The deductible was already taken out of the insurance check before payment. It seems like Midwestern is deducting it again. We also asked for a transactional history of the account. We are cashing the small check, but this might not be the final check. 

  
  Sincerely,
  
  *********************************

  

  Business response

  11/11/2022

  As I explained to your wife, your insurance company subtracts the deductible from the Replacement Cost Value as this is the Insured (your) responsibility to pay. If you'd like further clarification, we can get on a three way call so that your insurance company can explain this as well. Please feel free to contact our office ************

  Customer response

  11/11/2022

   
  Complaint: 18140096
  
  I am rejecting this response because:

  
  

  We completely understand what is a deductible. Can you answer the following questions:

  - Is the $1,000 that is on the settlement report the same as in your reconciliation?

  - Can you send a transactional history? 

  
  

  A phone call with the insurance company would be fine if you need their help with these questions. 
  
  Sincerely,
  
  *********************************

  

  Business response

  11/14/2022

  Here is a settlement letter from your insurance company directly. You should've received this letter as well.

  In this letter they've listed the payments they've made / would make, and showed that they did not pay for the deductible. This amount is the same amount that we have charged you for as it's apart of the claim's Replacement Cost Value, and you're only responsibility to pay. 

  On the letter, there's 3 amounts that they have listed for payments. We've received the $11,695.04 (Supplemental), $4,903.50 (Depreciation), and for the Actual Cash Value payment $32,695.04 which was cashed by you, we only received $24,843.55.

  The total amount of Work not done is $9,430.28 - the check you cashed and kept $7,851.49 = $1,578.79 - the deductible $1,000 = $578.79 which is the refund check I sent to you. 

  I did explain all of this to your wife when I spoke on the phone with her as well. I hope this is all the information you're looking for.

  Customer response

  11/15/2022

  Complaint: 18140096
  
  I am rejecting this response because:

  
  

  From the settlement document, it appears the deduction is already taken out of the 11k check. We can talk to the insurance company with you, as you originally offered. 

  Feel free to contact us to set up a time. Also, are the details in the message the transactional history that you have to provide? 
  
  Sincerely,
  
  *********************************

  

  Business response

  11/17/2022

  I contacted ******, and spoke with ******** in the claims department. We both tried contacting your and your wife on your phones, however there was no answer. I requested them to email you, your wife, and our company about the deductible. She said the request can take up to 48 hours to process. In the meantime, if you'd like to contact us at Midwestern Adjusters and your insurance company, please feel free to do so. If you'd like to contact them on your own as well, that is fine. Whichever is easiest for you.

  And yes that is the transactional history of payments issued by your insurance company. If you'd like me to send you copies of each check I can do that as well.

  Customer response

  11/17/2022

   
  Complaint: 18140096
  
  I am rejecting this response because:

  Hi, 

  I am so sorry that we missed you, we are normally busy during business hours during the work week, that is why we asked you to setup a time. Was the insurance agency able to confirm that your information was correct? Also, we were not asking for a check transactional history, but rather the full transaction history. I hope that clarifies this for you. 

  We will want for the email from the insurance company since we were not able to talk over the phone at a scheduled time. 

  
  
  Sincerely,
  
  *********************************

  

  Business response

  11/23/2022

  ****, our office hours are now 8AM-5PM. You can give us a call and we can 3-way your insurance company at any time (except this Thursday & Friday). Otherwise youre able to call your insurance company on your own as well, as I've mentioned before. I did speak with them Monday to see why the email hadn't been sent out about your deductible, and they informed me that a new adjuster had to be assigned to the file since the old adjuster moved to a different position. They said once the new adjuster is assigned they would email you and include us within 48 hours. So this should happen today.
  As for your full transaction history request, are you referring to the scope that is itemized? I've attached the scopes from your insurance company if this is what you're referring to.
  

  Customer response

  11/28/2022

   
  Complaint: 18140096
  
  I am rejecting this response because:

   

  We are still waiting for the insurance company to respond. I guess the company did not ask our question. We will continue to wait. 
  
  Sincerely,
  
  *********************************

  

  Business response

  12/01/2022

  I've sent an email to the adjuster on file, and attached you and your wife. I'm not sure why they did not send the email as I've previously requested multiple times now. 

  Have you tried contacting your insurance company about this on your own? You've mentioned you're not usually available during business hours, so I'm assuming that is why you have not tried contacting us with your insurance company. Your insurance company has more available hours than we do, so you're able to contact them pretty much anytime. You can even contact your local agent to ask about the deductible.

   

  Customer response

  12/02/2022

   
  Complaint: 18140096
  
  I am rejecting this response because:

  
  

  Thank you for responding to their email. Are you not sure about that $1,000 being the same? 
  
  Sincerely,
  
  *********************************

  

  Business response

  12/15/2022

  ****, Im not understanding how were not on the same page, but your wife has already agreed and said this was settled. Im 100% sure that the $1,000 is for your deductible. That is exactly why I created an email with your insurance as well. I dont know what else you want me to send you as proof. Ive already provided all documentation to you, and youve still questioned and prolonged this.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This storm chaser knocked on my elderly fathers door after a storm and talked him into a roof inspection. But made him sign a paper authorizing him to get on the roof. Unfortunately, my father did not read said "contract". And he was actually signing a contract for work to be performed and pay a 25% commission whether they did the work or not. I am my fathers power of attorney and he cannot enter into any financial contracts with out going thru me. I told him to immediately call Midwest Adjusters and cancel the contract as stipulated within 5 days. They are having him jump thru hoops to cancel this contract. I work for the insurance company--in fact I work for the agent and am tired of these door to door chasers taking advantage of people. There also was only pea size hail on date of storm where my father lives and there was no hail at his house. And not only that, but my father cannot even afford to pay his deductible to even turn in a claim, and his wife just passed away and he has been distressed.

  

  Business response

  09/15/2022

  Hello ******************. I want to first start by apologizing for any confusion on all ends. We did try to give you a call and email you, based on the information that you provided, but did not have any luck. 
  I see youve attached the contract to this complaint. The contract was signed on August 30, 2022, and it states that the contract can be voided if we receive a Written notice via Certified or Registered mail within 5 Business Days. We received the written notice of the Cancellation from your father dated August 30, 2022, on September 6, 2022. In which we then sent our Release letter to State Farm. Im unsure of what hoops youre referring to, and do not see any calls on file about the cancellation. If you did call, and would have provided us with the ***** of ******** letter, we could have canceled the contract right away. As long as we have that ***** of ******** letter, or the Certified cancellation letter, we have no problem canceling the contract.
  I do want to add; based on the notes we have on file, your father did not mention that he had a ***** of ******** during the Public Adjusters inspection with him on August 30, 2022. If we had known there was a ***** of ********, we would not have had your father sign the contract. It seemed as though your father was coherent and understanding of what was going on. He even got on the roof with the Public Adjuster during his inspection.  
  Again, I want to apologize for the confusion on all ends. Weve released ourselves from the contract as of September 6, 2022 (Please see the attachments)

• Initial Complaint

  06/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We had work done to our home by a contractor which we paid him to install flashing around a new addition to our home.. We paid Midwestern adjustors for extra work to be done. Midwestern adjustors came out and did the gutters to our home they removed the flashing that our contractor put on our home. They replaced it with other stuff and did not attach the gutters properly. Which they left a big gap between the gutters and house and now have had a wasp problem, building nest behind the gutters. The downspouts were suppose to be attached a different way but that was not done right. We have contacted midwestern adjustors who asked us to email pictures to the claim department. We waited to hear back from them. Never heard back from them. We called and no response. Only to find out that they called the insurance company to tell them all work completed and they received the check and cashed it. We still have not heard back from them. We have had flat tires from all the nails that were left on the property. Was told by ***** when he came out with a magnet to run over the property to pick up nails, that if we get flat tire they would reimburse us for them. When we had the gutters installed and we told them that we wanted to keep the old gutters so we could use them on another building we have. They were rude and insisted that we just wanted the scrap metal money. So they left just the gutters with out the strapping and destroyed the down spouts. Which now renders the gutters useless. We want them to come back and repair the gutters and reimburse us for the flat tire repairs.

  

  Business response

  06/23/2022

  We have since spoken to Mr and **************. We have let them know we can fix any of the drip edge issues that do not look right to them.  We pride ourselves in our work and we would like to get this complaint resolved for our homeowners. We have also offered a refund for their flat tire.  

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