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ComplaintsforNAPA Auto Parts - McKay Auto Parts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 4/1/2024 the Napa Store advertised a chainsaw and then bait and switch in photo it states MS **** Stihl chainsaw for ****** regular price with a managers special of ****** or 100$ off I called Monday 4/1 to verify and they had them in stock I went 65 miles over there to buy this saw because it was a great price but when I got there *** told me that it was a ms ************************************************************************************************************************************************ the saw and that the saw they had that the only difference was the carb I know difference so he lied at that point I left upset for wasting my time and expensive diesel fuel and on my long drive home in traffic I thought more and more about it and felt cheated I am not sure how to resolve this as I want the saw but have no confidence or trust in this company I have enclosed the picture I took directly off of their ******** ad their claim is that they did not have a tag for the saw that they were selling at that price I am also contacting Stihl as wellBusiness response
04/17/2024
We corrected the ad so it matched the correct product. We reached out to ******************** and sold him the saw he wanted at a better price. We shipped the saw to a store closer to his hometown so he did not have to drive as far.
Attached is a copy of the saw invoice .
Customer response
04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is more than satisfactory to me. I feel this company made a mistake and went out of their way to correct and take care of the issue I could not have ask for more I am completely satisfied
Sincerely,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.