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Find a Location

First County Bank has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • First County Bank

      14 E Hanover St # 22 New Baden, IL 62265-1808

    • First County Bank

      1501 W Highway 50 O Fallon, IL 62269

    • First County Bank

      PO Box 49 New Baden, IL 62265-0049

    • First County Bank

      208 N Bluff Rd Collinsville, IL 62234

    • First County Bank

      2610 N Illinois St Swansea, IL 62226-2325

    Business ProfileforFirst County Bank

    Bank
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    First County Bank has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • First County Bank

        14 E Hanover St # 22 New Baden, IL 62265-1808

      • First County Bank

        1501 W Highway 50 O Fallon, IL 62269

      • First County Bank

        PO Box 49 New Baden, IL 62265-0049

      • First County Bank

        208 N Bluff Rd Collinsville, IL 62234

      • First County Bank

        2610 N Illinois St Swansea, IL 62226-2325

      Location of This Business
      14 E Hanover St # 22, New Baden, IL 62265-1808
      BBB File Opened:
      6/1/2006
      Years in Business:
      38
      Business Started:
      1/1/1986
      Business Started Locally:
      1/1/1986
      Alternate Business Name
      • F C B Bank
      Business Management
      • Anna Frees, Compliance Manager
      Contact Information

      Principal

      • Anna Frees, Compliance Manager

      Customer Contact

      • Anna Frees, Compliance Manager
      Additional Contact Information

      Fax Numbers

      • (618) 667-9091
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/25/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Approximately 9 months ago I deposited 2 checks. I called an explained to them that I don't drive and it cost $40-$50 to go to the bank and back to my place. They told me to deposit the checks electronically and they walked me through the process. The supervisor confirmed that everything was cleared. A month later my money wasn't in my account. They told me to simply get a hold of the contractor and get new checks written. The contractor is out of state and that was almost impossible. When I called they said I would need to either bring the checks and deposit it in person, or just work for cash payments. I couldn't believe they said this to me. During this time Club Fitness processed payments 3 $25 payments, which took all the money out of my checking account, $150 out my savings account and now they're saying I owe $275. I called the bank today and asked to ******** who I've been working with regarding this situation to get the check numbers and they refused. I called back multiple times, and as well a** a different location and was hung up on. Also, I requested to receive the check numbers and they refused to provide that misinformation as well. When I told them I was ********* and would tell other people about my experience with the bank, they said I was threatening the company and trying to cause them to lose customers. This has been a very emotionally distressing experience.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

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