ComplaintsforFirst County Bank
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Approximately 9 months ago I deposited 2 checks. I called an explained to them that I don't drive and it cost $40-$50 to go to the bank and back to my place. They told me to deposit the checks electronically and they walked me through the process. The supervisor confirmed that everything was cleared. A month later my money wasn't in my account. They told me to simply get a hold of the contractor and get new checks written. The contractor is out of state and that was almost impossible. When I called they said I would need to either bring the checks and deposit it in person, or just work for cash payments. I couldn't believe they said this to me. During this time Club Fitness processed payments 3 $25 payments, which took all the money out of my checking account, $150 out my savings account and now they're saying I owe $275. I called the bank today and asked to ******** who I've been working with regarding this situation to get the check numbers and they refused. I called back multiple times, and as well a** a different location and was hung up on. Also, I requested to receive the check numbers and they refused to provide that misinformation as well. When I told them I was ********* and would tell other people about my experience with the bank, they said I was threatening the company and trying to cause them to lose customers. This has been a very emotionally distressing experience.Business response
09/29/2023
Customer relations is a priority for us, unfortunately there are occasions when we just cannot make a customer happy. This is one of those occasions. We understand you are not happy with our response and we cannot satisfy your demands. We responded to your mobile deposit inquiry multiple times. Directions regarding mobile deposits are clear and are repeated during the deposit process. You did not follow the directions.
We have been sending correspondence to the address we have on file. You provided a different address to the Better Business Bureau. A copy of the letter mailed to you last November & mailed to you again this June is available for you at our Florissant Drive-Up. Regarding your comments about charges to your account: you are welcome to contact me directly using the information provided to you by the Better Business Bureau. In an attempt to resolve your issues in an amicable manner, we are reversing some of the fees you incurred. A cashiers check is waiting for you at our Florissant Drive-Up along with the aforementioned letter. There is no need for you to continue to call different bank locations, multiple times. Should the need arise, I will be your point of contact for the bank going forward.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.