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Find a Location

Premium Garage Door Repair has 1 locations, listed below.

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    Business ProfileforPremium Garage Door Repair

    Garage Door Repair

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    227 W Maple St, New Lenox, IL 60451
    BBB File Opened:
    7/28/2020
    Years in Business:
    7
    Business Started:
    10/27/2016
    Type of Entity:
    Corporation
    Business Management
    • Business Manager, Business Manager
    Contact Information

    Principal

    • Business Manager, Business Manager

    Customer Contact

    • Business Manager, Business Manager

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I called Superior Garage ************ at ************ on 01/04/2024. I found the ad on ******* When I called, I explained what the problem was with my garage door and asked for a repairman ASAP, the lady dispatcher said a person would be out within the hour. Then a gentleman called and said he would be here within 30 mins and while I was on the phone with him, another gentleman called and asked me if I still needed service, and if so he would schedule it. I advised him that the service tech had already called and said he was on his way. The male dispatcher seemed confused, but said OK. I immediately called back to find out what was going on and the lady dispatcher assured me that the technician on the way was legit. Soon after, the service guy arrived and checked out my pulley system which was hanging down on 1 side and advised me that it just needed to be tightened which he proceeded to fix. then he told me that I needed to replace the rollers. When I asked how much that would cost he told me $600. I thought that was excessive, (what do I know) but agreed to let him replace them. It took him maybe ***** minutes. I wrote him a check and he posted some stickers on my wall and garage door with the name "premium garage door" with the phone number of ************. I paid by check and he left. The invoice has both names". Premium Garage door" and "Superior garage doors" and 2 other garage door company names. I decided to look up Premium and found all the bad reviews so, I looked up the price of the rollers and you can buy them for $25-30 for 10 rollers. I thought I had hired someone from a reputable company and feel that I was deceived. I have thought about filing fraud charges, but I am not sure what to do. I do not understand how I got the wrong company out here company, Is he somehow cutting in on the other company's business? The service tech that was here said he was the owner EK of EK garage doors which is another name on the invoice.

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mohammad Ali B

    1 star

    01/17/2024

    I had a terrible experience with this company. Initially, I was quoted a service call fee of $49, which I was told would be deducted from the total cost. However, when the technician arrived late, he claimed that the service call fee was actually $149, in addition to the expenses for parts and labor, so it did not contribute toward the final cost. I called the company's number to discuss this discrepancy, and the person on the phone reiterated that it was $49, but after calling and talking to the technician, she called me back and said it was actually $149.The technician's behavior was exceptionally rude, and he even used profanity when he realized I was not willing to proceed with his services as I had caught onto his attempt to scam me. I have evidence of his misconduct as I recorded our interaction, and my neighbor also captured it on their ring camera.

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