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Complaint Details
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Initial Complaint
11/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contacted *********. and a roof was replaced on my home in *************, ** on May 14, 2021. During the delivery of the roofing material with a large lift truck, I concrete was permanently damaged in one section. When the salesman, returned to my house to obtain payment ($11,590.00) I told him I was pleased with the roofing work, however, was very upset with the damage that was done to my concrete driveway. At the time, he assured that Apek and their supplier would fix the damage and he indicated that this type of event had occurred in the past at other job sites. I waited several weeks to hear from them, but did not. I visited their office in ********* and the sales, the owners and project manager again assured me that it would be repaired. They gave me the name of the supplier and indicated that he was responsible. I finally reached this person and he told me to obtain bids from cement finishers and to send the them to him. I hand delivered two bids to the supplier two months ago and he still has not responded. I returned to **** in ********* six weeks ago and the project manager came outside, took pictures of another bid I had obtained and said he would send it to their supplier. I have done nothing wrong except trust this people. They damaged my driveway and I have pictures of the truck in my driveway. They have manipulated, lied and attempted to skirt all responsibility of their actions. When the permitted work was agreed upon, I was given a Certificate of ******************* and obviously that was just a sham. I am so disappointed with these people because I thought I was dealing with reputable, respectful, honest people and I have unfortunately been proven very wrong. Any assistance you can provide is appreciated. In my opinion based on my experience, is not worthy of a BBB designation. I have dates, names, pictures, etc. if needed to further augment my case and complaint. Thank you.
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Contact Information
1005 Industry Rd
New Lenox, IL 60451-2674
Business hours
Today,Closed
MMonday | 7:30 AM - 4:00 PM |
---|---|
TTuesday | 7:30 AM - 4:00 PM |
WWednesday | 7:30 AM - 4:00 PM |
ThThursday | 7:30 AM - 4:00 PM |
FFriday | 7:30 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.