ComplaintsforG. S. I.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  What the business committed to provide my title. Need title never sent. And poor customer service.

  Business response

  06/19/2024

  ******** you filled out the title request form incorrectly and they asked for you to fill it out again. You filled it out wrong again on 6/17 but they called me and I gave them all the correct info. They have processed the title and mailed it out on 6/18. 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was notified the shipping company couldn't tail-gate deliver the machine because it was to tall. I agreed to pick it up at the depot, 55 miles away, for $150.00. They now want to refund me $50.00, even though it would have cost them well over $150.00 to complete the delivery of the 2200lb machine. The machine was partially disassembled, with no prior indication the it wasn't complete. The battery was dead. The carburetor leaks. They will send me a carburetor but no way to fix it.

  Business response

  05/30/2024

  The $150 refund for picking up the unit was completed on 5/28, it typically does take a few business days for it to reflect on your end. If you have trouble putting the part on or finding someone put the part on please let us know and we will be glad to assist you. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a three wheel scooter with blinkers and bunch of extra storage and they sent me not the bike that they show on the internet they sent me a cheaper model it doesn't have half the stuff and when I confronted about them they said they will be no refund but it was not the bike I ordered so I asked the salesman to send me a picture of the bike I was supposed to get and it's not this bike I told him I'll send it back I want a full refund and all he does is try to bait and switch me that's what they did they showed me a bite took my money and sent me some other bike the three wheel scooter actually so I've tried to reason with them and they will not reason with me at all so actually they're trying to steal my $2,700 bucks and I want my money back and I do not want this bike I wanted the bike I ordered I told him to send me the bike I ordered and they can have this one back or give me a refund they deny me any help at all I have various emails showing that I will save them all and I have pictures of both bikes

  Business response

  05/10/2024

  I understand your frustration with the confusion of the different models. The model you are referencing is a previous years model that is no longer being made. The model you received is this new model that has the turn signals in the front light instead of the triangle turn signals and wheel covers instead of the basket and the manufacturer added the reverse gear and front shocks to the new model. The manufacturer only makes/imports the new version at this time. If a return/refund is the only suitable solution please have the unit back in the packaging it came in and contact ***** at ************. She will assist you in the process of having the unit picked up. Thank you.  

  Customer response

  05/17/2024

   
  Complaint: 21641712
  
  I am rejecting this response beca because they said they're not going to accept it back I don't know what's going on with them I've tried to email them and I he tells me they're not going to accept the bike back it's not the bike I ordered so I don't know what's going on a truck showed up obviously they didn't send it so I don't know what's going onuse:
  
  Sincerely ***************************,
  
  ***************************

  Business response

  05/23/2024

  ***** did schedule that pick up for you. She has reschedule it as well now, please allow the shipping company to pick the item up. 

  Customer response

  05/24/2024

   
  Complaint: 21641712
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 4th I purchased a New Traditional Sauna 3 Person Canadian Hemlock Indoor Wet Dry Steam Sauna - Luxor Edition from Saferwholesale.com. I communicated by phone and text with sales person. I paid for my purchase over the phone totaling $2997.95. I did not receive a receipt the first day and text the sales person. I provided my email address and still did not receive a receipt and the money was already taken from my account. I was then concerned and looked this company up on BBB. I saw the complaints and asked to cancel my order. I told them since it had not been shipped and based on the reviews around damaged products during shipping I did not feel comfortable to proceed. The sales rep tried to ease my concerns and the next day I received a receipt with shipping info. The sauna was shipped to me April 18. My husband noticed damages as the freight company was removing it from truck. The freight company submitted an issue report damaged during transit and returned the sauna to saferwholesale. I immediately called the sales rep but no answer. I then text her letting her know the issue. I told her I just wanted a refund. She told me a manager would call me. I received a call from a manager named *****. I repeatedly stated I do not want a replacement, I want a refund. She told me I had to wait until ***** was returned to them and it would take a week and she would call me back. I waited a week, no call so I called on April 26. I was told ***** hasnt been received and to call back in 1-2 business days. Today, April 29 I received a call from freight company about a sauna delivery. I told them I didnt order a sauna. They provided me with the company name and it was from safer wholesale. I called them and was told a replacement was ordered on April 22. I stated I didnt request a replacement I requested a refund. Now they will not refund me my full amount because they said we sent you a replacement so you will have to cover shipping and restocking fees.

  Business response

  05/07/2024

  We understand it is frustrating when an item gets damaged by the shipping company during transit. However we never agreed to a cancellation, the items are insured during transit incase this happens, and we had a replacement shipped out immediately which you refused delivery. It clearly states on the website if you want to cancel a purchase after it ships there is a cancellation fee which includes shipping costs and restock fee. You have disputed the credit card charge at this point and we will just have to work it out with the credit card company. 

   

   

  Customer response

  05/15/2024

   
  Complaint: 21641341
  
  I am rejecting this response because:

  I did not ask for a replacement. I specifically said cancel the order and do not send a replacement. I should not be liable for shipping and restocking fees associated with a replacement that I did not authorize. 
  

  Also, I didnt even receive a communication about a replacement. *****, the manager told me she would call me after the sauna is received back to them for a refund. She said it should take about a week. I didnt receive a call so I called her. I was told she wasnt available but the sauna hadnt been received yet and to call back in 2 business days. 
  

  Please do the right thing and allow this order to be fully refunded so there doesnt have to be legal action. Thank you and have a blessed day. 
  
  Sincerely,
  
  *****************************

  Business response

  05/15/2024

  It states clearly on our website and your sales receipt that there are fees for cancelling your order. I would understand if we didn't have a replacement to be sent or if a replacement would take months to receive but neither was the case. The replacement was sent immediately and you chose to refuse it when the shipping company tried to deliver it. That is a clear cancellation of the order and since you have filed a credit card dispute they will make the ruling. Until then all we can do is wait.  

  Customer response

  05/16/2024

   
  Complaint: 21641341
  
  I am rejecting this response because:

  You keep mentioning your policy is on the agreement. However, if you look at my text messages, I did not receive the agreement until after the order was shipped. I asked to cancel the order prior to shipping because it was very concerning not to receive an invoice or anything through email or regular mail. Everything was very unprofessional and exactly what I feared would happen, happened. In my texts you can see I had a concern with receiving a damaged product. The sales person told me that would be impossible and still it happened. I was told I could not receive a refund until the damaged sauna arrived back to your company and ***** would call me. I did not receive a call. I called 6 business days later and was told nothing about a replacement. I was told the sauna still had not arrived and should be there in 1-2 more days. I never received any information regarding a replacement until the call from the shipping company. Then after I submitted (April 29th) my complaint I received an email (May 1) invoice with replacement info. 

  Sincerely,
  
  *****************************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  3/01/2024 SALE#G755956 GOT THE 125CC GKM GO KART ON 3/25/2024 HAD TROUBLE GETTING IT STARTED. GAS CABLE BROKE LESS THAN 24 HRS OF HAVING IT. IT GOES FORWARD REAL SLOW THEN CUTS OFF. GOES BACKWARDS FAST. CALLED AND SPOKE WITH SOMEONE WHO TOLD ME TO CHECK THE **** ADJUSTMENT AND I DID CANT EVEN ADJUST IT. SO NOW I HAVE A GO KART THAT MY KIDS CANT USE. AND THEY ONLY GIVE YOU 30 DAYS WARRANTY FOR PARTS. YOU WOULD THINK THAT PAYING THIS MUCH FOR ITEM IT WOULD COME WITH MORE WARRANTY THAN THIS.

  Business response

  04/03/2024

  We are certainly sorry you are having issues right from the start. The warranties length is set by the manufacturer and we do offer a 6 month and 12 month extended warranty as well. We have sent the upgraded carb so you will be able to make adjustments with the cable. The replacement cable you asked **** for is on its way as well. **** is our parts manager and he will continue to work with you diligently until the kids are having fun racing around the yard. Thank you!

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The cart was delivered in a damaged condition which I report in a timely manner to the company after receipt. Other than cosmetic issues, there were minor parts that were missing or broken, that the did replace, including a windshield that was heavily scratched. They offered to pay $150 towards detailing the cart due to the dirty condition it arrived in, but thus far I've only been reimbursed $100 even though I provided receipts for the $150 amount. After substantial back and forth they offered to replace the cart for a new cart, but instead of swapping mine out for a new one they picked up my cart and took it back. The truck to pick it up arrive with no warning and we were not home. We had to come back to be able to allow the cart to be taken away. As it was hoisted onto *************** it was discovered that the frame was badly damaged. At this point, my concerns with the company heightened and I asked for a full refund. Their counteroffer was I'd have to pay a 15% restocking fee (usually 25%) and the cost of transporting the cart (~$900) back to them. They claim that because I agreed to a swap, I was no longer eligible for a refund even though they cart delivered was damaged and additional damage was discovered after that agreement. Since my last email to them ~1 week ago they have not responded to my second request for a full refund. They have now had the cart back for ~ 1 week. It appears they are strongarming me until I either accept the exorbitant return fee or the replacement cart. I can't trust this company and I'm sticking with my request for a full refund.

  Business response

  03/08/2024

  The parts department had the detailing amount marked down as $100 but if it was $150 we have no problem issuing the remaining $50.  We never agreed to cancel the order and it specifically states on the website and on the receipt our terms for cancellations/returns. We have already assembled the new cart and have been holding it at our warehouse since you told us you were out of town. There is no reason to not trust our company as we have been very cordial and understanding of your concerns and we only ask that you allow us fulfill what we agreed on by letting us ship the new unit to you. Thank you.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Bought 12/6/2023 Paid $2200.00 Did not receive Complete Trike Kit as advertised as promised Did not send advertised Trike Kit After numerous calls, emails, chats, they refuse to honor commitment. I paid with CC and a dispute resolution will be filed. I cannot use the Trike Kit as it is not the one advertised.Sale # G755226, Tracking # ********* Delivered by TForce *********** Ad was seen on ******** Dec 4th, 2023 After receiving Trike Kit, on 12-22-23, I spoke with **** in parts department about the incomplete Trike Kit on 12-25-23 about there being no instructions, no mounting holes, no U-bolts, no proper hardware for mounting to my motorcycle, shy 2 lug bolts, no torsion axle suspension, (sales assoc. *** promised that they would send the correct kit), and no fenders. I ordered the Trike Kit without wheels and tires.. Sent email to Zach ************************************* no reply. Called back waiting on phone call from them. They never called back. Called on 1-9-24, and 1-10-24, talked to **** again and he said he would contact by email. Haven't heard from them since.

  Business response

  02/05/2024

  We have worked with ***** in getting this issue resolved and have come to an agreement that works for both parties. Thank you ***** for working with us on resolving the issue. 

  Customer response

  02/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To BBB, . . . ..Order recieved as promised, 2/9/24, 12:10 PM. All parts intact as promised by Saferwholesale.com. Issue resolved.
  Thank you for your time and effort to help resolve this issue. The BBB is a trusted resource.
  I contacted SaferWholesale to acknowledge receipt of Trike Kit as promised to me.
  Thank you again.
  *****************
  

  
  

  
  
  Sincerely,
  
  *****************

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Non existent customer product support. Rude employees.Trying to get replacement part for crossover utv just keep getting the run around. This is not the first time I've experienced multiple times regarding my purchase. There is a intention scam pattern mo with this company.people are being con into .

  Business response

  01/03/2024

  After receiving the complaint I looked into your calls. It seems like the first call you were told to fill out the parts ticket and then call back. There is no need for the call back however and I think the parts department representative thought you were calling expecting an update on the ticket that was just filled out minutes before the call. Either way though he should have handled it better and I will be addressing that with him. Now to the issue of needing parts. Since you are out of the warranty period the best way to get parts will be to go thru the manufacturer themselves so you get the best price possible on the parts. Below is a link to their website and on there is a few ways to reach them to request the parts needed. If you have any other questions or concerns please feel free to contact me at ********************************* and I can assist you. 

  Link to parts provider - ***************************************
  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid 'cash' for a new 'Terminator' golf cart on 19 August 2023. The cart was eventually delivered to me on 27 October 2023; and had numerous problems with it. The seat bench was missing; stereo was missing; scratches on the cart were clearly visible; sand bottle was missing; and part of the wind screen was broken. GSI eventually sent me a new seat set (including the mounting brackets and seat handles); which I installed. I also installed the missing seat back bolt; and received the sand bottle. However, the wind screen remains broken (I tried to repair it); and sent me a stereo system that doesn't match the cart mounting area in the cart roof. So; I need a new wind screen and a stereo system that can actually be mounted onto my cart. GSI recommended I drill holes in my stereo system console to attach it; which won't work (they're different shapes). Pictures of this disaster attached. I've done what I can to make this work; but the wind screen and stereo system are beyond me. I would either like a refund for both items (total $1,279); or parts that can actually work. I'm also facing costs to have the stereo system installed locally (actual costs unknown at the moment).

  Business response

  11/20/2023

  Saferwholesale already agreed to fixing all issues mentioned in the complaint before the complaint was filed. We will continue to work with ************* until any and all issues are resolved including the trailer ring and radio.

  Customer response

  11/27/2023

   
  Complaint: 20874619
  
  I am rejecting this response because:   I have been on travel for the past week (GSI was aware of that); and am coordinating with a local repair shop to address the remaining issues with my golf cart.  Due to my travel; and the Thanksgiving holiday (during which time the repair shop was closed), any actions to address the golf cart issues were impossible.  We will continue with appropriate actions starting this week.
  
  Sincerely,
  
  *********************

  Business response

  11/28/2023

  Yes, We are in agreement to extend and work with ********************* and he is to contact us with the costs once he gets that in place. He will contact us so we pay the company that will install the golf cart radio locally. Thanks for keeping us in the loop and please keep in contact. Thanks, SaferWholesale.com

  Customer response

  11/30/2023

   
  Complaint: 20874619
  
  I am rejecting this response because:  *********** that will do the work on my golf cart (******************) picked up the unit earlier today with a transport trailer.  I expect to hear something from them early next week on installation and any issue.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Made a purchase with Saferwholesale.com. the product was Misrepresented when finally delivered to me, It has now been over 4 months and still no resulation . They picked up the unit from my home on 10/31/2023 to send back to warehouse in *****, it took 3 to 4 days for it to arrive there, I have made numerous attempts to get a date of when the replacement unit will be shipped to me Kahli the tracking Mgr. only tells me it's waiting on pickup from the warehouse. Over 2 weeks now and still NOTHING. I have even asked to just return my monies and still NO reply from *****

  Business response

  11/15/2023

  The replacement has shipped with Roadrunner Freight. Tracking below.

  Webiste - www.rrts.com

  Tr# - 553487265

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩