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ComplaintsforJohn Amici School of Hair Design
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I dropped from this school on October 5th 2023 because I didn't feel I was getting the education promised me upon enrollment. Now they are refusing to release my transcripts stating I have an existing balance but up to this time I was told everything was currently paid for. I was not notified of the existing balance until three weeks later when I am trying to get my transcripts to transfer to another school. I'm being told I owe a balance of $5674.00 yet the total tuition they can retain is $11,980.00 according to the paperwork they sent me and I've already given them $8511.00. I need help with this matter please. Before deciding to leave the school I had several meetings with administration about the lack of education that I was receiving but this was to no avail.Business response
10/26/2023
Hello BBB,
We are now aware of the issue at this time with the student and the school administration as well as Financial Aid. We have request all staff members to give us the overview. We will be receiving this information within the next 48 hours and will give our team time for dispute and resolution.
We will have to reopen this complaint in 48 hours or less.
Thank You,
*******************
Customer response
10/26/2023
Complaint: 20770218
I am rejecting this response because they really have not responded with a resolution.
Sincerely,
*****************************
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.