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Find a Location

Royal Kitchen & Bathroom Cabinets has 1 locations, listed below.

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    Business ProfileforRoyal Kitchen & Bathroom Cabinets

    Kitchen Design

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    7727 N Milwaukee Ave, Niles, IL 60714-4733
    BBB File Opened:
    10/7/2008
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Started Locally:
    1/1/2005
    Business Incorporated:
    6/27/2005
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    9:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Mr. Chris Hanusiak, Owner
    Contact Information

    Principal

    • Mr. Chris Hanusiak, Owner

    Customer Contact

    • Mr. Chris Hanusiak, Owner
    Additional Contact Information

    Fax Numbers

    • (847) 588-0013
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I really need your help. I am writing to the BBB today because I am hoping that you can assist me in the resolution of a kitchen cabinet matter. I will briefly provide context and outline my situation below.I purchased white, ********* kitchen cabinets from Royal Kitchen and Bath over two years ago. When the cabinets were delivered, I discovered issues and immediately disclosed them to both Royal Kitchen and Bath and *********. The most significant issues include: 1) inadequately painted cabinet doors, 2) inadequately painted drawer fronts, 3) inadequately painted end panels, 4) damage to the cabinet face frame on the sink cabinet, and 5) cabinet doors that are now damaged and in worse condition than when I originally received them. Attempts have been made and Royal Kitchen and Bath, ********* and Furniture Medic (a third party hired by *********) have been out to my property approximately 7 times over the last two years. I was told that Furniture Medic would repair the issues. Furniture Medic came to my home for certain repairs. They also took my cabinet doors physically off site to their workshop twice to attempt to repair them. All attempts to repair the cabinets have not made things better. Quite frankly, the cabinets are in worse condition than when they started the repair process.In addition to reaching out to Royal Cabinet and ********* several times via email with pictures, I have also sent formal letters via ***** on two separate occasions. I was also told by ********* that there is a warranty covering these issues. But the issues outlined above still have not been completed or brought to a proper resolution.The only resolution is to replace the cabinet doors, drawer fronts and end panels or to refund my purchase price. I am writing to the BBB today to ask for assistance with this resolution. Thank you in advance for your help and please let me know if I can answer any questions that you may have.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Chicago & Northern Illinois

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