ComplaintsforRoyal Kitchen & Bathroom Cabinets

• Initial Complaint

  03/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I really need your help. I am writing to the BBB today because I am hoping that you can assist me in the resolution of a kitchen cabinet matter. I will briefly provide context and outline my situation below.I purchased white, ********* kitchen cabinets from Royal Kitchen and Bath over two years ago. When the cabinets were delivered, I discovered issues and immediately disclosed them to both Royal Kitchen and Bath and *********. The most significant issues include: 1) inadequately painted cabinet doors, 2) inadequately painted drawer fronts, 3) inadequately painted end panels, 4) damage to the cabinet face frame on the sink cabinet, and 5) cabinet doors that are now damaged and in worse condition than when I originally received them. Attempts have been made and Royal Kitchen and Bath, ********* and Furniture Medic (a third party hired by *********) have been out to my property approximately 7 times over the last two years. I was told that Furniture Medic would repair the issues. Furniture Medic came to my home for certain repairs. They also took my cabinet doors physically off site to their workshop twice to attempt to repair them. All attempts to repair the cabinets have not made things better. Quite frankly, the cabinets are in worse condition than when they started the repair process.In addition to reaching out to Royal Cabinet and ********* several times via email with pictures, I have also sent formal letters via ***** on two separate occasions. I was also told by ********* that there is a warranty covering these issues. But the issues outlined above still have not been completed or brought to a proper resolution.The only resolution is to replace the cabinet doors, drawer fronts and end panels or to refund my purchase price. I am writing to the BBB today to ask for assistance with this resolution. Thank you in advance for your help and please let me know if I can answer any questions that you may have.

  Business response

  05/01/2024

  Royal Kitchen and Bathroom Cabinets has responded to the customer.
  ********************************************* and bath Cabinets contacted the manufacturer (Yorktowne) and the manufacturer replaced multiple doors and had sent out Furniture Medic multiple times to complete all repairs.
  All repairs and replacements were done under the warranty. Yorktowne is one of the oldest cabinet manufacturers in the country and stands behind all their products 100%.
   
  The customer has contacted an attorney which is representing her. Since she has contacted an attorney, I believe its best that her attorney and the manufacturer work things out.
   
   
  Sincerely,
  ***************************
  Royal Kitchen and Bathroom Cabinets

  Customer response

  05/03/2024

   
  Complaint: 21445553
  
  I am rejecting this response.  Please see below.

  Thank you for responding to my inquiry and for the willingness to address my concerns.  I would like to point out that I have never been represented by counsel in this matter.  As long as we can address completely, the outstanding issues, I see no reason to do so.  I am also really glad that both you and Yorktowne will stand behind this 100%.

  What would be the next steps in getting the corrections made to the cabinets? I am willing to coordinate contractors and or delivery of replacement doors and panels to finally complete this.  As you are the representative and Selling agent for this, we need to work towards the resolution.  Please provide a timeframe and next steps with your response.  Thank you again for a 100% backing.
  
  Thank you,
  
  ***************************

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