Business ProfileforMassage Envy

I pay a monthly premium to Massage Envy as part of a membership agreement. Over the past two years, I have had multiple massages canceled on me by Massage Envy because their massage therapists are no longer available at the last minute. This was understandable when issues were related to COVID, however, that has not been the case for recent cancelation. Times that massage therapists are available is limited at the Niles location - being able to schedule a massage is already difficult and then to have it cancelled on me makes the ability to use the membership/credits difficult. I have 8 credits remaining and they should be available for use until September 9th per email received on July 1st. I called Niles Massage Envy on July 17th, spoke with the Franchise Manager and was told that I cannot transfer credits any longer as I have been able to in the past. The wellness agreement cancellation form that is attached indicates that I would still have access to my credits for 60 days after the cancellation. It does not indicate that credits will not be transferable. I would like to be refunded for credits that are unused and unable to be transferred as of September 9, 2023. Email:I hope this email finds you well. We would like to inform you that we have received your cancellation request, as per the form you previously submitted.Please note that our cancellation process takes a Ten days to complete. Consequently, your last payment is scheduled to be processed on July 4th. After this payment, no further charges will be made to your account.Furthermore, once the cancellation request is fully processed, you will have a total of 8 services that will remain active until their expiration date, which is September 9th, 2023. These services will be accessible to you until that time, allowing you to make the most of your remaining subscription period.Thank you for being a valued customer, and we wish you all the best in your future endeavors.Best regards.