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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Re: Amazon Order #***-9669511-1060268 I purchased a PureGreenOrganic Latex mattress from Amazon. It was left on the ground in my driveway in the rain. The driver did not alert me that it was being dropped off and it was quite far from the front door to move into the house.. Three people had to help me bring it in the house since I am a 70 year old woman.The mattress I received was not firm but Standard Medium. I ordered and paid for a firm mattress. I am requesting a Pure Green Latex Mattress Topper be sent to me as soon as possible to make up the firmness. I can provide photos of proof wrong mattress was delivered.I am told in order to return the mattress it needs to be returned in original box and packaging. In order to unwrap the mattress the box needed to be torn open to decompress mattress and there is no way to compress the mattress to return. In addition that would leave me without a mattress to sleep on since I donated the mattress to charity. I called Sleep on Latex Mattress directly at the request of Amazon. They refuse to help me. They are claiming its Amazons problem not theirs. Amazon is denying its their problem.
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Contact Information
5620 W Jarvis Ave
Niles, IL 60714-4016
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.