Business ProfileforBaird Auto Care INC.

I have scheduled an appointment with Bairds auto repair service about a clicking noise that is obvious when you start the vehicle. The vehicle has been in the shop for 2 days for the following timeline and sequence of events. - 2/14/24….received call from repair shop stating that our 2014 Chevy traverse needs new struts ($1000) - agreed to have them replaced due to safety hazard, no asking for money back on this since appreciate the repair (now double checking with another dealer to see if they actually replaced them) - I called same day 2/14/24 after struts agreement and asked about make sure they diagnose clicking sound. They said test drives under way and will get back to me. - called again on 2/14/24 on status and they mentioned techs hear clicking noise on test drives but cannot replicate issue on lift - on 2/14/24, called back once again and told them they can keep car to help with finding root cause. They lady at desk told me they found issue(s) and it would cost me $560 to fix. I agreed to those fixes due to the noise (reminded her multiple times on the issue and resolution) - I waived left rear circuit sensor repair for abs indicator since same lady mentioned it was not needed since not a safety hazard nor clicking issue - 2/15/24 - work was under way for struts and clicking noise on approve from 2/14/24. - 2/16/24 - called dealership on repairs and when good time to pickup vehicle. Told me to pickup vehicle around 12pm since repairs completed and test driven. - 2/16/24 - paid for service of $1,700 and got into vehicle and original issue “clicking noise” was still present. Told dealership of issue and sent me to owner. Took test drive with owner and said old vehicles have tons of noises and ABS issue, how is should sound. - lady at desk said the issues they fixed was for other noises they heard not main one that everyone witnessed when pre/post driving vehicle. Want my $600 back and look at other reviews with same issues!