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ComplaintsforCPR Cell Phone Repair Normal
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Complaint Details
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Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Picked up my Nintendo Switch from the store after LED and joycon repairs for $163. The Switch had a shallow single scratch that was pointed out at the front desk. It was unnoticeable on the screen when the Switch was in use. I found a significant amount of damage done to the screen that wasn't there before upon picking it up. The small scratch on my screen was now noticeable during usage. I asked about the damage and was told by the person working there and 'Keith' that the process of changing the LEDs causes scratches. I was not notified of this beforehand and they offered $90 to repair the screen.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.