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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I order cookie bouquet w/candy on 2/10/22 to be delivered on 2/13/22. I received tracking showing estimated delivery for Sunday the 13th by end of day. Nothing came on 2/13/22. I got update they would be delivered 2/14/22 - nothing came. & no additional tracking update. On 2/15/22 I emailed CBD customer service to cancel the order & refund my money as they did not deliver as promised. No response. No additional correspondence. On 2/16:/22 the delivery of cookies showed up. I reached out to CBD asking for explanation as we assumed cookies delivered 3+ days late were sitting on a truck & now stale. They were not eaten. I asked for a refund but was sent a reply that they were not sitting on a truck but baked “fresh” on 2/15/22 (after my request to cancel”& resent out. They offered 20% coupon for next order. I never authorized the 2nd order, received no response to my original cancel request, no notification this was happening until I inquired what was going on. Not right for this to happen. They never responded to my reply asking who authorized a new order to go out nearly a week after the 1st order failed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.