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Indy Smoke Time has 1 locations, listed below.

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    Business ProfileforIndy Smoke Time

    Tobacco Store

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1520 E College Ave Ste A, Normal, IL 61761
    BBB File Opened:
    12/26/2023
    Business Management
    • Owner, Owner
    Contact Information

    Principal

    • Owner, Owner

    Customer Contact

    • Owner, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/26/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On Sunday, December 24th between 10:30-10:45 a.m. I went into Indy Smoke Shop on College Avenue in Normal, Illinois to return a pen battery that did not work. The battery was purchased on December 23rd and stopped working. I told the store clerk that the battery did not work according to my son, and that I needed to return it. He then responded with an attitude, "I can't take this back, nothing I can do, and it works." Not understanding much about how the battery began working, I proceeded to ask for a resolution to the problem. This store clerk began yelling at me, while using some very disrespectful language. My mom and son and some customers witnessed his interaction with me. He then began taunting me by saying "why are you mad, why are you mad?" "Why do you talk to me like that?" Honestly, I am not sure what he was talking about, I was upset because he approached me with an attitude and was unwilling to hear anything I had to say. The store clerk continued to aggravate the situation, as though he was trying to start an altercation with me. As he was constantly saying "why are you mad, why are you mad," he continued to have a smirk on his face, as though he was enjoying the altercation. I left the store, and my mom and son took over the situation. I learned that this store clerk continued to talk rudely about me, after I left the store in front of my son, mom and other customers. He was reported saying "I am tired of people coming in here with their F*****in attitudes. I did not appreciate him constantly talking about me in front of my family and people I did not know. To me, this was very disrespectful and showed very poor customer service. As a woman, and more so a black woman, I felt uncomfortable, disrespected, and as though I was being verbally attacked. This complaint is more about the poor treatment and the lack of customer service I experienced by this store clerk within this store.
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