ComplaintsforHealthcare Plus North Riverside
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I have been calling trying to get a hold of someone that can help with my caregiver cant get my caseworker or manager that can help all I get is a person that I talk to and them transferred to other voice mail all I like is right person call me back got hub problem *********** is caregiver been sitting in chair and talking about my son I can explain more when right person call me thanksBusiness response
12/19/2022
Tell us why here...Complaint #********
Inbox
KV
Maryloise Basa <***********************************************> Dec 13, 2022, 2:37 PM (6 days ago)
to customer.relations
Good afternoon. We sent the following reply on December 13, 2022. A copy is provided below. Thank you.To whom it may concern:
Thank you for notifying us of the complaint. Healthcare Plus has reached out to the client and further explained the situation. We will continue to be of assistance to the client until her issue is resolved.
Kind regards,
*******************
Regional Manager & Compliance Officer
Healthcare Plus
---------- Forwarded message ---------
From: 'Better Business Bureau' ***********************************************************************************************************************************************************: Fri, Dec 9, 2022 at 10:00 AM
Subject: You have a New Message from BBB Serving ******* and Northern ******** Complaint #********
To: <****************************************************>Customer response
12/20/2022
Complaint: 18537215
I am rejecting this response because:
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.