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Complaint Details
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Initial Complaint
05/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After many talks with ***************************** decided to sign up with Kibo Pay.That was in March last year. Problems started right away but somehow I survived until now. Last week I was charged annual fee of $199.I was not aware that your company can do that without my knowledge and consent. Never have I ever agreed to that fee. The money was simply stolen from my account!!!! Im not able to call management, people Ive contacted are unprofessional and rude. Since I was not aware of that transaction my account was overdrawn and charged $34 fee. Im a tiny business barely surviving.Business response
07/23/2023
I responded to this and spoke to someone at the BBB. The customer is satisfied and rescinded their complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.