ComplaintsforKingsmans Outerwear
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Product was never receivedInitial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: 1/24/24 I ordered a coat through a merchant advertising on Instagram. After waiting weeks and the coat still had not shipped I grew suspicious and contacted them through the customer service email. Per their online policy I asked for a refund and they responded and said they processed the refund and that I would receive the credit within 7 business days. It has been 52 calendar days since then and they have not credited my account and will no longer respond. I believe this company is a fraudulent company that was set up to take money from people without the intent to ever ship anything.Initial Complaint
04/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
They delivered a package and it was stolen. They have been doing nothing but running me around back and forth trying to get things for them and they have started to ignore me completely. They also ignored an email asking to cancel the order in the first place. Horrible customer service and it seems as though most people agree they are a scam. They havent responded since Feb 12thInitial Complaint
04/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a coat on Jan 13 2024. Order number 7431.I reached out on Jan 29 as I had received no updates beyond order confirmation, they responded on Feb 4 said estimated deliver of 2 to 4 weeks.I reached out on March 5 and received no response.On March 29 I received a shipment notification, tracking number: JCX0330013457YQ the tracking number has no updates.I would like my money backInitial Complaint
02/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was billed $149.99 for a coat that did not ship to my location on the invoice.Date of transaction 1/7/24. Order number 7062. Never received merchandise. Tried to cancel on 1/16/23, no reply to emails from me.Initial Complaint
01/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed 12/22.Last tracking updated showed as in **********/26.Now shows as tracking canceled. Company responded to my email inquiry 1/21 and said they would look into my order. I have followed up 3 times with no response. Requested cancellation 1/31.Initial Complaint
01/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered items on 7 January ****. Order #****. I was informed of the item being shipped on the same day. The tracking number shows that a label was created but the item was not received by the postal service. Tracking number is: 92055903704848632193145497.Since then the status has not changed. I've emailed the company directly and used the online web feedback form and have had no response. The phone number listed through my credit card company is not valid. I would like to report this company as fraudulent. I would also like a refund.
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Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.