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ComplaintsforGeoThermal Energy Solutions, Inc.
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
GeoThermal Energy Solutions, *** came to my home 10/11/2022 to maintain my 2 waterfurnaces. They offered to install lifetime electrostatic filters for $340 each - to which I agreed. Unfortunately the furnaces require 20X25X2 and 30X28X2 inch filters, but they installed 20X24X1 and 30X28X1 inch filters. They sit loosely in the frames. I alerted the company that the wrong filters were installed and they told me they are fine.I checked with ******************** and LifeSupply (maker of the electrostatic filters) who both said the filters need to fit to be effective. Life supply added that they do not make filters compatible with my units and recommended standard air filters. WaterFurnace said an option would be to have the contractor rebuild the frames, which I do not want. GeoThermal, if I can get them to respond at all, just says they are fine.Since they have their payment, they mostly disregard my texts and calls.I need a refund on the incorrect filters and replaced with correctly sized air filters. I did consult with a friend, who is a licensed professional engineer, who stated that I am indeed correct. For the electrostatic filters to be effective, they need to fit. Thank you for any assistance you can offer.***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.