Business ProfileforDiscount Lots

48 month plan was $500 and then after 5 months it changed to $521. I do Not feel that is fair, because i made one late payment so i feel they are being discriminating against me just because i made a late payment they waived which was really there fault because their website was down. and my original profile manager they said they quit , exact words they told me. This contract has been a nightmare. I was recently almost scammed from someone claiming to be discount lots representative , asking me to Zelle , Apple Pay or cash app them a payment for my taxes on property that made my monthly property payments increase to $520 a Month. I have pictures of everything literally proving my payments for 48 months is supposed to be $500 for the whole entire term. Something strange is going on in this company. I tried working out an agreement and they threatened to take my property after Ive invested so much time and material. Ill be writing more if this issue is not resolved.

Dear ********************,Thank you for your feedback and for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience youve experienced.We understand your concern regarding the increase in your monthly payment from $505.56 to $522.07. We want to clarify that this increase is due to changes in the property taxes, which are determined by the county. This is outlined in the contract addendum you signed, which states that the escrow amount for property taxes can fluctuate based on the county's adjustments.Here is the relevant section from your contract: "This amount could increase or decrease depending on the amounts set forth by each individual county and can be checked on the county websites."Regarding your late payment, we acknowledge that our website being down was inconvenient, and we appreciate your patience. However, the increase in your payment is not related to the late payment but rather to the property tax adjustments. There were no late fees ever charged to your account. We take your security concerns very seriously. We understand that people impersonating business profiles can happen to anyone. For that reason, we sent out an informational email on how customers should protect themselves from such scams. Please note, we would never ask you to change your chosen method of payment thats already connected to your account. If anyone contacts you claiming to be from Discount Lots and asks for payments through other methods, please do not proceed with such payments and report it to us immediately. We only process payments through secure, official channels as stated in your contract.We also want to ensure that you have a smooth experience with us. If you encounter any issues or have any questions, please contact our billing department directly at *********************************** Additionally, please contact us directly at our **************** Hotline at ************ so we can address any further concerns you may have. Our goal is to provide 100% satisfaction and excellent service, and we are here to help resolve any issues you may have.We value your investment and are committed to working with you to find a resolution. If there is anything further we can assist you with, please do not hesitate to reach out.Thank you for your understanding and cooperation.Best regards,Discount Lots