ComplaintsforDiscount Lots

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Recently discount lots made change to start charging to make payment with cards. I was told to make a payment with my PayPal I sent the money to the address given but my account has not been updated to reflect a creadit of ******....very worried on the last months activity where there is no consistency in the information received or even agents as acct managers anymore. Very hard to reach anyone. Afraid my money has been taken.

  Business response

  07/30/2024

  Hi ******,
  
  Thank you for reaching out and bringing your concerns to our attention. We apologize for any confusion or inconvenience you may have experienced. We have received your payment of $279.00, and your account was updated yesterday to reflect this transaction. You can log in to your account at Discountlots.com/login to verify the payment and check your account status at any time.
  
  Regarding your difficulty in reaching our account managers, I understand that you had spoken with ******, who provided you with the PayPal details. I apologize for any miscommunication or delay you might have experienced. We are committed to ensuring that our customers receive timely and consistent information. If you have any further questions or need additional assistance, please do not hesitate to contact us directly at ************.
  
  We are here to help and want to ensure that your concerns are fully addressed. Thank you for your patience and understanding.
  
  Sincerely,
  Discount Lots Team

  Customer response

  07/30/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I previously had a great experience purchasing land through this company and had no problems, the last portfolio manager answered all my questions, things went smoothly and I completed all my payments and received the land. So I decided to purchase another parcel of land through them using the same email. As soon as I purchased the land to begin my payments I received an email a week later from my new portfolio manager who sent me a link to the wrong land, it was not the land I had purchased and I let him know and asked if he could please send me the correct link, he never did this and then proceeded to ignore the rest of my countless emails asking for help because not only did he send me the wrong link and then never send me the correct one, the new parcel of land does not even show up on my account when I login at all. I am not able to make extra payments on it because it looks as though it does not even exist on this account even though I have used the same email the whole time. This has been going on since MAY , my portfolio manager ************************* has not gotten back to me nor has the person through chat support by the name of *******. ******* said I could be assigned a new portfolio manager the next business day , but he never reached back out to me after that day and he has ignored the rest of my messages since. This has been such a headache and I am so disappointed because I previously had such a great experience with this company. All this time I have still been making payments since they come out automatically but no one will help me with my account issues or assign me a new portfolio manager that will actually help me. Please someone actually help me to get this resolved instead of saying someone will contact me tomorrow that never does or flat out ignoring me, thank you.

  Business response

  07/30/2024

  Hi *********,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced. Firstly, we deeply regret the delays in our responses and the difficulties youve encountered with your portfolio manager and our support team. Your satisfaction is important to us, and we are committed to resolving this issue promptly. After thoroughly reviewing your account, contract, and the information sent by your portfolio manager, we have verified that all details, including the **** match correctly. However, we understand that this does not address the issues you have faced with accessing the correct land information in your account. To resolve this matter swiftly, please reach out directly to our dedicated support team at ************. We are ready to assist you immediately and ensure that your concerns are addressed to your satisfaction. Once again, we apologize for the inconvenience and appreciate your patience. We are committed to making this right and regaining your trust.

  Sincerely,
  Discount Lots Team

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  got took on bad property restrictions and landlocked

  Customer response

  06/05/2024

  I have tried to purchase property and the first was land locked and the other was hoa and since I am low income living in a camper and was not allowed on the property

  Business response

  06/05/2024

  Dear Ms. ******************* style="font-size: 0.875rem;">Thank you for bringing your concerns to our attention. We understand your frustration regarding the properties you selected and your current circumstances.

  We would like to clarify that, as per the terms of the voluntary cancellation letter you signed on June 3, 2024, you agreed to relinquish the property identified by APN 05-04-150-002-00 and acknowledged that no refunds would be issued. Instead, the payments can be applied towards a different property in the future. Discount Lots is committed to assisting customers in finding suitable properties and we are sorry to hear that the selections made did not meet your needs. We are always here to help you explore other options that *** better suit your requirements and circumstances. If you have any further questions or need assistance with selecting a more appropriate property, please do not hesitate to contact our customer service hotline ************ or send us an email at **********************************.

  Sincerely,

  Discount Lots Team

  Customer response

  06/06/2024

   
  Complaint: 21806912
  
  I am rejecting this response because:not any resalotion
  
  Sincerely,
  
  *************************

  Business response

  06/06/2024

  Hi ******,

  Thank you for your continued communication regarding your recent property purchase and subsequent cancellation. We understand your concerns and appreciate the opportunity to address them further.

  As reiterated during our conversation this morning, while we are unable to provide a refund as per the terms of the voluntary cancellation letter you signed and our company policies, we are committed to ensuring that the funds from your previous purchase can be applied towards a new property within the next 12 months. We have also confirmed that your account has been cancelled, and no further payments are required.

  Additionally, we have agreed to waive any transfer and reinstatement fees associated with selecting a new property, to further assist you in finding a suitable option. We recognize that our current inventory does not include properties in your desired state, and we apologize for any inconvenience this *** cause. Our team is available to help you explore other locations or provide guidance on our available properties that *** meet your needs. Please do not hesitate to reach out to our customer service team if you have any additional questions or need further assistance in selecting a new property.

  Thank you for your understanding.

  Sincerely,

  Discount Lots Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩