ComplaintsforSteve Foley Cadillac, Inc.

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 10-25-22, after documented conversations with salesperson *****, I bought a one owner, ****** mile, 2009 Porsche 911 Turbo expecting normal wear and tear for age and mileage. I inquired specifically about any paint work done to the body and was told by ***** the car had no known paint work. I was unable to see the car in person and considered having a pre purchase inspection at my expense at a local Porsche dealership. ***** told me the car had already been inspected by their Rolls ***** and Bentley service department and there were no issues. Since Rolls ***** and Bentley are high end reputable brands I trusted their reps inspection and Karens expertise and proceeded with the purchase paying a total $109,391.37 plus $1950.00 shipping to my home in *****************, **. Upon arrival but before he unloaded the car from the truck the driver told my wife and me it looked to him like the car had been repainted. After it was unloaded it was also obvious to my wife and me it had been repainted. The next morning I had the car inspected at **************** in ***********, **. The first time seeing the car from 20ft away **** could tell the car was repainted. Closer inspection revealed excessive orange peel, dust and specks of dirt in the paint, fisheyes and paint masking tape lines. I then took the car to *********************** for inspection and the same paint findings were found in addition to obvious damage to underbody panels, missing front bumpers fasteners and wiring hanging under the car. Since my wife and I, the truck driver, the body shop owner and Porsche dealership can easily see the car had been repainted (plus the additional underbody issues) it was apparent to me the Rolls ***** and Bentley service department, ***** and possibly others were also aware but did not disclose the information to me. I would have otherwise not purchased this car. During a phone conversation with my representative, Steve Foley refused my request a refund and return of the car.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought Range Range 5/17/22 with check engine light that came on two weeks after purchase. Took Range rover back and still awaiting parts to fix truck.

  Business response

  09/29/2022

  We are happy to inform **************** that the parts are in. The Service Manager will call **************** today. **************** has the car and has been driving with the check engine light which is not harmful to the vehicle. We just need to get the Range Rover back at the dealership and provide **************** with a loaner vehicle so the parts can be replaced and the vehicle repaired. **********, the Service Manager, will be contacting *** ****** today.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I BOUGHT A 2012 ROLLS ROYCE ***** FROM STEVE FOLEY ROLLS ROYCE ON ***************************************************************************. MY SALESPERSON WAS ***************************, CELL ************, OFFICE ************. I SENT HIM A TEXT ASKED SPECIFICALLY IF THERE WAS ANY DAMAGE TO THE **** LEATHER, HE RESPONDED NO BY TEXT. THE *** SHOWED SHOWED UP AND IT HAS SEVERE DAMAGE TO THE **** THAT WILL COST ME CLOSE TO $7000.00 I SPOKE WITH HIS MANAGER *******************, AND HE HAS IGNORED ALL MY PHONE CALL AND EMAILS. I AM ASKING THE BBB TO STEP IN AND BE MY VOICE, AND HOPEFULLY GET SOME HELP WITH THIS BILL.I AM ASKING FOR $4500 FROM STEVE FOLEY ROLLS ROYCE / CADILLAC.

  Business response

  09/21/2022

  ************'****** purchased a 2012 Rolls-***** ***** and a two-year certified pre-owned warranty from Rolls-***** called Provenance. He paid $124,500 for the ***** and $10,000 for the warranty. Prior to the sale, the dealership performed over $10,000 to inspect and correct any mechanical issues. Since ************"****** was in ******, **., he sent an inspector to inspect the vehicle. He paid for the inspection and should have received an inspection report and still purchased the vehicle. The dashboard has normal wear and tear after 10 years of use in a warm climate where the sun can cause some harm. ************'****** received a great deal on a 10 year old Rolls-***** which he now expects it to be like new. 

  Customer response

  09/22/2022

   
  Complaint: 18003729
  
  I am rejecting this response because:
  Steve Foley has yet to acknowledge that BEFORE I DID ANYTHING I CLEARLY ASKED THE SALESMAN, ******************* IN WRITING VIA TEXT, "HOW IS THE ***** attached is the text. His response was FINE. An out an out lie. I realize it's a ten-year-old car, that's why I am asking for $4500 on a $6700 Bill. And Foley is still giving pushback. The arrogance and denials are beyond reproach. 

  Yes, I hired a 3rd party to look at the car, only for the purpose of checking if it was ever smoked in, (my wife is allergic to any odors; cigarette, pet, cigar etc. and to test drive it because Foley said they did suspension work.) I had no reason to ask him to check anything else because I thought I was dealing with a reputable, honest Dealer. But their stance is clearly indicative of their plot to deceive and take advantage of an unknowing out of state buyer who just asked one question: how is the dash?  They're answer as you know was fine, it clearly was not.

  I ask for the BBB to be my voice here and send a message to Foley that it's not right to lie yet even in writing when asked a $6700.00 question. 

   

  Sincerely,

  
  
  *******************'******

  Customer response

  09/26/2022

   
  Complaint: 18003729
  
  I am rejecting this response because:

  Complaint: 18003729
  
  
  Steve Foley has yet to acknowledge that BEFORE I DID ANYTHING I CLEARLY ASKED THE SALESMAN, ******************* IN WRITING VIA TEXT, "HOW IS THE ***** attached is the text. His response was FINE. An out an out lie. I realize it's a ten-year-old car, that's why I am asking for $4500 on a $6700 Bill. And Foley is still giving pushback. The arrogance and denials are beyond reproach. 

  Yes, I hired a 3rd party to look at the car, only for the purpose of checking if it was ever smoked in, (my wife is allergic to any odors; cigarette, pet, cigar etc. and to test drive it because Foley said they did suspension work.) I had no reason to ask him to check anything else because I thought I was dealing with a reputable, honest Dealer. But their stance is clearly indicative of their plot to deceive and take advantage of an unknowing out of state buyer who just asked one question: how is the dash?  They're answer as you know was fine, it clearly was not.

  I ask for the BBB to be my voice here and send a message to Foley that it's not right to lie yet even in writing when asked a $6700.00 question. 

   

  Sincerely,

  
  
  *******************'******

  
  
  

  Business response

  10/07/2022

  The Vehicle Inspection Checklist is required for the pre-owned warranty to inspect mechanical issues and safety related components. Above the signatures of the technician and Service Manager it states; This is a re-owned vehicle; no claim is made, implied or otherwise, that this vehicle is in new condition. 

  Customer response

  10/12/2022

   
  Complaint: 18003729
  
  I am rejecting this response because:

  I appreciate Foley's response; we can continue to go around and around. At the end of the day, it's a disagreement. I asked in writing about the dash, they responded "yes it's fine" as evidenced by the pictures, reports, it was not and is damaged.

  They keep referring to an inspector I had check the car for odors and drivability. What that person has to do with an in-writing response from they're representative is still perplexing to me. 

  I am asking now for 2k instead of the $4500 to resolve this matter, my faith will be restored in Foley's concern about customer service and the Rolls ************************ is no way that they have no culpability here.

  I will be happy and satisfied if they pay me the $2000 and we all move on, but I am not hopeful.

  Thanks, and Regards

  
  Sincerely,
  
  *******************'******

• Initial Complaint

  02/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been working with dealer for many years, in the last year I took the car as it was driving awkwardly and it appeared that the alignment was off. The manager from service stated to leave the car with them and one of the service workers will drive the car to see how it drives. I received a call that the service worker has the car at his home and will return it in the morning to do additional checks. When I received the car, the bumper was a different color, there was now a lighter in the glasses storage where it use to be velcro, the rims were replaced with plastic rims, the window in front was no longer tinted and had dents in it, the car drove completely different (in a bad way), the car inside looked like the leather seats were different, and when I took it to another shop they stated that the frame was messed with. I went to complain as the car only had issues with alignment, and suddenly I no longer have my car. They took apart my car and gave me parts from who knows where. The manager called me names saying I was crazy, but when taken to many shops they stated they would have to take apart the whole car to see what was done, which I cannot afford. There was no reason for a service person to take my car home with him and then get insulted when I know exactly what my car looked like and how it drove. The car cannot even get an alignment done because not there is damage apparently to the frame. I want these people held responsible. I have tried with different managers and the last year has been pointless as no one will help me in the situation.

  Business response

  02/28/2022

  ********************** has had her 2014 SRX *******d at Steve Foley Cadillac six times from 12/27/17 to 10/18/19.  All ******* was for maintenance and not collision repair. We never damaged her car. We know the car was purchased used in 2017 from ******* Cadillac in ***********. Perhaps ********************** is referencing any work done by *******.  The scenario described did not happen at Steve Foley Cadillac.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩