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ComplaintsforAutism Home Support Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received an invoice with a past due amount since 2020. Our health insurance states the deductible has been met. I am hearing impaired and have reached out multiple times via email and ******** for assistance with this. I want to understand why we are being charged. Thank you.Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter has been in ABA therapy for two years with organization. We signed up with this company expecting services they stated they would provide at intake. My daughter is diagnosed with Autism. The company has been very inconsistent and even had to fire a BT for being to aggressive with my daughter which I watched via home camera. They had stated after that situation they would make things right and provide my daughter with services she needed. I was given a new BCBA and new BT's after waiting all summer. My daughter has thrived under these 3 individuals. On 12/27/21, I was called and told that they were dropping our family and that we have two weeks left. My daughter will experience setbacks because of this. This is a facility that knows these children thrive on consistency and these services. They had no issues telling us to go. Our insurance covered all the costs and we had no financial issues with them. No alternative were given and was told if we are on hold we will most likely not get the BT's we had. BT's that my daughter grew to trust and make great gains from.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.