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            Business ProfileSalon Equipment Center

            Salon Equipment

            Contact Information

            1240 Meadow Rd STE.200

            Northbrook, IL 60062-3660

            Visit Website
            (224) 200-9488

            Customer Reviews

            3.07/5

            Average of 27 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1240 Meadow Rd STE.200, Northbrook, IL 60062-3660
            BBB File Opened:
            5/7/2020
            Years in Business:
            6
            Business Started:
            10/23/2017
            Type of Entity:
            Corporation
            Business Management
            • Business Manager
            Contact Information

            Principal

            • Business Manager

            Customer Contact

            • Business Manager
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I contacted ****, Senior Sales Manager, on April 9th, 2024 to inform him that the salon chair I had purchased from him was defective. Specifically, the footrest would not stay in place due to a part on the bottom of the chair falling apart. **** requested that I provide a receipt and the date that I had purchased the chair. After providing the requested information, including the September 16, 2021 purchase date, **** responded to say that the chairs I bought were no longer covered under warranty.Prior to making my purchase from ****, we had spoken on multiple occasions and he had assured me that the equipment was of high quality and backed by a five-year warranty. These assurances were also noted on their website and in personal emails. However, it now appears that this warranty was simply a tactic to entice customers without any intention of honoring it.Sadly, the company seems to rely on customers being unable to produce receipts after a few years have passed, allowing them to avoid honoring their supposed warranty. This lack of honesty is particularly concerning, as the warranty was a major consideration in my decision to purchase from them.
            Read More
            Read 4 More Complaints

            Customer Reviews

            27 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Eduardo C

            06/19/2024

            I placed an order with you June 1st.I called your shop to get information about my order June 11. Your voicemail said texting was an option. I then texted on June 11.After several days on June 15 I responded to the conformation email in hopes to hear from someone and that email has not been responded to.June 18 I called your number from a different number than is on my account and no answer. Moments later I received a text from your number asking me to call back. I called back to be rudely told by the man that answered the phone that he didnt have time to answer my question and to text the number. When I asked how long a reply might take the man got more rude and said maybe a half hour. This was almost 2 hours ago and I have still not heard back.Ultimately your rudeness and lack of communication lost you a potential repeat customer.
            Read 26 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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